The 5C’s Of Crisis Communications

A crisis strikes your company. News helicopters are flying overhead, reporters with camera crews are showing up at your headquarters, and journalists from all over the world begin calling your communications department. 

That scenario might seem dramatic—and admittedly, most corporate crises aren’t quite that sensational—but it happens. When a plane crashes, a factory has a major


The Ten Worst Video Media Disasters Of 2012

2012 was an election year, so it’s no surprise that politicians consistently committed the types of gaffes that took their campaigns far off message.

This year, we heard about the “47 percent,” “tacos,” and “chains.” But it wasn’t just politicians in trouble–an executive, a football coach, and three broadcast personalities also made the list.

Without further ado,


Susan G. Komen’s Bad Week In Crisis Communications

As you’ve surely heard by now, the Susan G. Komen Foundation ensnared itself in a major corporate crisis this week after its decision to discontinue grants to Planned Parenthood, a women’s health provider that provides abortion services.

The Foundation (kind of) reversed its decision this morning after suffering overwhelmingly negative coverage – but it even

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