Rutgers Official: I Hope The Local Newspaper Dies

Written by Brad Phillips @MrMediaTraining on April 7, 2014 – 2:21 pm

Many people have fantasized about their opponents in the media being put out of business. But most of them have the good sense not to give voice to their dark wishes.

That didn’t stop Rutgers University Athletic Director Julie Hermann from publicly fantasizing about the demise of her media nemesis, New Jersey’s Star-Ledger. According to Star-Ledger columnist Steve Politi (and originally reported by Rutgers University student website Muckgers):

“If they’re not writing headlines that are getting our attention, they’re not selling ads – and they die,” Hermann told the Media Ethics and Law class. “And the Ledger almost died in June, right?”

“They might die again next month,” a student said.

“That would be great,” she replied. “I’m going to do all I can to not give them a headline to keep them alive.”

Julie Hermann

Now that’s a new one. Giving such a juicy headline in a quote about not giving the newspaper a headline?

Worse than the quote itself is Ms. Hermann’s timing. Last week, the Star-Ledger laid off 167 staffers. That a local college official appears to be dancing on their professional graves during a tough economy makes her look vindictive, petty, and small.

Worse yet, Ms. Hermann’s response isn’t much better than her original comments.

According to The Detroit News:

“The university said in a statement that Hermann’s remarks to a media ethics and law class in February came before she knew about deep layoffs at the Star-Ledger…Rutgers said her statements were “intended to give the students some understanding of the challenges she has faced” and were not expected to be made public. She did not apologize.”

Ridiculous. That Ms. Hermann had any expectation for privacy in a public setting is ludicrous. (How many times have I written about this already?)

Plus, what kind of message is that to send to a media ethics class—that if you don’t like the coverage you’re receiving, you should wish for the news organization’s demise? Ms. Hermann owes the newspaper—along with the men and women who work for it and the students she was lecturing to—an apology.

Thank you to the anonymous tipster who forwarded this story to me. Have a tip? Send it to Contact@MrMediaTraining.com.


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The Media Interview That Cost A Man $3.5 Million

Written by Brad Phillips @MrMediaTraining on April 2, 2014 – 6:02 am

Australian rugby player Andrew Fifita recently made a comment that cost him a four-year, $3.5 million contract ($3.2 million U.S.).

The 24-year-old announced that he would be changing teams, from the Cronulla-Sutherland Sharks to the Canterbury-Bankstown Bulldogs. But before he even put on his new uniform, he expressed disloyalty to his new team. Here’s the story via news.com.au:

“On Friday he let slip in an interview that he wished he’d chosen rugby union [a different league] instead. Then yesterday, the Dogs effectively said fine, forget the whole deal.

Oh, the Bulldogs cited a bunch of legalese. But reading between the lines, they appeared to be saying “You’ve got no loyalty? Then we don’t want you.”

What caught my eye were comments made by his teammate, Paul Gallen, who offered this solution: 

“I think he’s really going to have to be micromanaged, I really think they have to get him some kind of media training or something.”

The columnist agreed:

“Gallen is right. If Fifita doesn’t have any natural humility, he desperately needs a slick professional to drum it into him.”

Both Gallen and the unnamed columnist have a distorted view of media training.

A media trainer’s job is not to “drum” humility into someone. Good practitioners are not slick professionals who attempt to create personality traits where they do not exist (we can help people emphasize traits they do possess). Doing so would be doomed to failure, as the public can usually tell when someone is faking it.

We can only be successful when working with somewhat self-aware people who have a desire to change. If Fifita is not naturally humble, I would never try an approach intended to make him fake humility.

What would I do? I’d focus on helping him reduce the likelihood of a future “seven-second stray.” I would try to accomplish that by invoking his competitive spirit and analogizing his public comments to rugby. Every time he prevents himself from making a potentially controversial comment, he should award himself a point. Every time he makes one, he should view it as voluntarily allowing the other team to score.

That’s it. No drumming false humility into him. But by getting him to be as competitive with the use of his words as he is during play, it might serve the same purpose—he’d learn to bite his tongue more often, which might result in him genuinely appearing more humble. And it wouldn’t take a “slick” professional to help him do it.

That’s my take. What’s yours? Please leave your thoughts in the comments section below. 


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Pausing Is Great Most Of The Time. Not This Time.

Written by Brad Phillips @MrMediaTraining on March 11, 2014 – 5:59 am

I recently wrote about an intern I hired several years ago simply because he had the confidence to pause at the exact right moment during a job interview.

Pausing also offers tremendous benefits to media spokespersons during non-controversial taped interviews: they allow spokespersons to collect their thoughts, deliver a confident answer, steer clear of verbal filler, and avoid drifting off message. 

But there’s one time when pausing can—and often will—be used against you.

In The Media Training Bible, I wrote that spokespersons should avoid long pauses “during hostile interviews, when journalists may use your lengthy silences as an indication of your guilt.” A segment on last Thursday’s The Daily Show with Jon Stewart offered a perfect case in point.

Correspondent Aasif Mandvi conducted an interview with Todd Wilemon, a Fox Business commentator and NYSE Euronext Managing Director, about Obamacare.

When Mandvi asked Wilemon about America’s poor, who he said already receive insufficient healthcare, Wilemon went into a 16-second spiral of silence and stumbling that evoked memories of Rick Perry’s painful stumble.

But that stumble was only the prelude to this jaw-dropping sound bite: “If you’re poor, stop being poor.”

Todd Wilemon Daily Show

In Wilemon’s case, the pauses didn’t indicate guilt, but rather an utter inability to defend his own position. The pauses made him look uninformed and thoughtless—even unintelligent—and undermined his views. He made several strategic errors:

First, he agreed to the interview in the first place. He should have known that his views would be unpopular with The Daily Show’s politics.

Second, if he was going to do the interview, he should have prepared answers to those obvious attacks on his position. No, he couldn’t have anticipated exactly where Mandvi was going to take the interview, but he should have had some data ready to support his position.

Third, he should have remembered that unpopular views go down better with some sugar. Instead, his tone reeked of “out-of-touch rich guy” instead of “thoughtful man whose views can lead to a more effective solution.”

Whether it’s used the right way or the wrong way, one thing is clear: the pause is a powerful tool. Just make sure you deploy it at the right moments, when you can benefit from its rewards. 

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January 2014: The Five Worst Video Media Disasters

Written by Brad Phillips @MrMediaTraining on January 30, 2014 – 6:02 am

2014 is off to a booming start—at least as it applies to media disasters.

Among other uncomfortable moments, this month’s list features a violent politician, a tone-deaf CEO, and a journalist who had a very exciting “breaking news” story to cover.

Without further ado, here are the five worst video media disasters of January 2014!

Oops Sign

 

Number Five: Another Month, Another Drunk Rob Ford Video

Toronto Mayor Rob Ford needs help. His well-documented struggle with alcohol and some-time drug use has produced more than a few embarrassing moments, including one I named the worst media disaster of 2013. In this month’s entry, Mr. Ford was caught slurring his words in a Toronto restaurant, sounding something like a Jamaican version of Saturday Night Live’s Drunk Uncle.  

 

Number Four: I’ll Sip Some Water During Your Water Outage

Gary Southern, the president of West Virginia’s Freedom Industries (the company responsible for contaminating the local water supply for 300,000 residents), delivered a dreadful first press conference. Although much of it was a mess, most of the media coverage focused on his unfortunate habit of sipping bottled water throughout the press conference—a strange message to send considering that hundreds of thousands were without water.

That wasn’t the only problem with his press conference. Click here to read about an odd moment in which a reporter demanded that Southern return to the microphones.

 

Number Three: We Have an Important “Breaking News” Story

MSNBC’s Andrea Mitchell was having an important conversation about the NSA with a former congresswoman when she abruptly cut off the conversation to report some “breaking news.” 

What was the breaking news? Well, this one you have to watch for yourself. Just try to do it without shaking your head.

 

Number Two: I’ll Break You In Half. Like a Boy.

When a reporter asked Staten Island Congressman Michael Grimm (R-NY) about an ethics scandal moments after the State of the Union, Grimm ended the interview abruptly. But after the reporter wrapped the piece—and Grimm presumably thought they were no longer on camera—he approached the reporter and issued a violent threat. (The fact that Grimm is a former FBI agent added a particularly menacing quality to his threat.)

The audio is tough to hear—but Grimm tells him:

“Let me be clear to you, you ever do that to me again, I’ll throw you off this fucking balcony…You’re not a man. I could break you in half.” 

Grimm’s on-camera threat inspired other reporters to resurrect Grimm’s ethical charges. His threat—not the reporter’s fair question—put his scandal back into the headlines.

 

Number One: A Famous Film Director Flees The Stage

Michael Bay—the director and producer whose films include Armageddon, Transformers, and The Texas Chainsaw Massacre—had a real-life horror moment during the opening seconds of a speech he was set to deliver at the Consumer Electronics Show (CES) in Las Vegas earlier this month.

When he hit the stage, his teleprompter wasn’t in the right place. And without a scriptwriter nearby, Bay was at a complete loss. So he stopped. And restarted. And stopped again. And then, when all else failed, he walked off the stage, accompanied only by a mumbled “I’m sorry.”

Bay has created a lot of cringe-worthy scenes in his career. But none have been this difficult to watch.

Learn from his mistake by clicking here to see five things Bay could have done to rescue that moment.

 

Bonus: Actress Jacqueline Bisset Accepts an Award

Actress Jacqueline Bisset waited 47 years to win her first Golden Globe, so it’s easy to understand why she became overwhelmed when finally awarded the coveted prize. But there’s a fine line between “excited” and “bizarre”—and her acceptance speech was so loopy that the anchors of Saturday Night Live’s “Weekend Update” took notice.

The real version:

 

Saturday Night Live’s version:

 

 

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The Three Worst Video Media Disasters of 2013

Written by Brad Phillips @MrMediaTraining on January 2, 2014 – 5:22 am

It’s not easy to be named the worst video media disaster of the year. Someone has to do something spectacularly dumb to receive the honor.

In 2010, the award went to BP CEO Tony Hayward, who told cameras “I’d like my life back” after his company’s massive oil spill killed 11 workers.

In 2011, Rep. Anthony Weiner (D-NY) nabbed the award, for obvious reasons.

In 2012, Senate candidate Todd Akin (R-MO) became notorious for his claim that “If it’s a legitimate rape, the female body has ways to try to shut that whole thing down.”

Who will join their ranks this year? Read on…

Disaster Strikes

Number Three: Lance Armstrong Rides Into Infamy

After years of denying doping allegations, suing former teammates, and bullying everyone who got in his way, cycling champion Lance Armstrong finally admitted what many people already knew: that he was a dishonest cheat.

Armstrong selected Oprah Winfrey for his on-air confessional, a lengthy interview aired on two consecutive nights. But Armstrong’s carefully parsed and evasive responses did more harm than good, leaving an indelible impression that he was still being untruthful (Oprah even asked whether he was a sociopath). 

For example, Armstrong denied doping after 2005. But evidence presented by the USADA suggests he doped through 2009; if true, he lied during his admission. 

CYCLING-ARMSTRONG/

One of his lowest moments came when discussing a phone call with Betsy Andreu, wife of cyclist Frankie Andreu. When recounting the phone call, Armstrong seemed to find it funny that although he admitted calling her “crazy” and “a bitch,” he didn’t call her “fat.” He grinned at his apparent wit, as if he was a mischievous kid who thought his cruelty was somehow funny.

In another stunning moment, he admitted that he couldn’t remember everyone he had sued because he had sued so many people.

A Survey USA poll taken shortly after the interview found that only 17 percent of respondents thought he was being completely honest. Those are probably the same people who tell pollsters the U.S. Congress is doing a good job.

In the clip below, Armstrong tells Oprah that he “deserves” to be allowed to compete again.

 

Number Two: Paula Deen Cooks Up Trouble

Paula Deen, the Food Network’s southern-cooking celebrity chef, found herself in hot water (or, more appropriate to her style of cooking, a vat of butter and lard) in June after The National Enquirer released details of racist remarks she’s made in the past.

During a legal deposition in a workplace discrimination suit, Deen admitted using the N-word in the past and making racist jokes.

Paula Deen

But the most shocking moment may have come when she admitted that she wanted to emulate a wedding she had recently attended in which the wait staff was made up of  “middle-aged black men.” That wedding, she said, evoked fond feelings for her of a Civil War-era “really southern plantation wedding.”

Deen made the mistake of waiting two days to apologize personally—and when she did, her apology (her first of several) was a mess—one of the worst I’ve ever seen.

A few days later, Ms. Deen sobbed through a bizarre, out-of-control, and uncomfortable interview with Matt Lauer on The Today Show.

With better crisis management, Deen could have come through this crisis less scarred. Yes, she would have paid a price—but I’m convinced that her poor crisis response contributed mightily to the magnitude of her disaster, which included the loss of her Food Network contract and several lucrative endorsement deals.

She may eventually redeem herself enough to make a good living again, but it’s unlikely she’ll ever reclaim her one-time success.

 

Number One: Rob Ford Cracks Up

It’s hard to imagine too many people keeping their jobs after the year Toronto Mayor Rob Ford has had.

In May, the U.S. website Gawker published a report claiming they had seen a video of Ford smoking crack. Ford denied those allegations for months, until finally admitting that he had, in fact, smoked crack.

Rob Ford Pussy Apology Wife

But Ford didn’t simply admit smoking crack. He blamed reporters for his earlier lack of candor by claiming their questions months earlier had been asked using the wrong tense (“Do you smoke crack cocaine?” as opposed to “Have you ever smoked crack cocaine?”)

He also added a new page to the crisis communications playbook by casually blaming his drug use on being in a “drunken stupor.”

But Ford’s lowest moment—and the one I’m naming the worst video media disaster of the year—has to do with his casual mention of the amount of oral sex he receives at home.

During a press scrum, Ford denied charges that he had sexually harassed a former special assistant named Olivia Gondek. But the manner in which he did it was shockingly crass and unnecessarily graphic.

 

Ford capped off that ignominious day with yet another spousal indignity. He called a press conference to apologize for using such graphic language to describe his sex life. As he stood before reporters, his humiliated wife stood on the side of the stage, her eyes cast downward.

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The 10 Most Jaw-Dropping Media Interview Answers

Written by Brad Phillips @MrMediaTraining on September 26, 2013 – 6:02 am

Since beginning this blog in August 2010, I’ve written about hundreds of media disasters.

Today, I decided to go back and look at the most outrageous things people have said over the past three years and compile the most jaw-dropping sound bites I could find.

My list is subjective. If your personal favorite isn’t on this list, please leave it in the comments section below, preferably with a link to the video or news story.

Without further ado, here are 10 of the most jaw-dropping media interview answers from the past three years!

If you’re watching this at work, please note that a few slides contain bad language.  

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Viral Video: Sorry, I Can’t Name A Point In My Six-Point Plan

Written by Brad Phillips @MrMediaTraining on August 7, 2013 – 6:02 am

Jaymes Diaz is a Liberal Party candidate running for Australia’s Greenway parliament seat. 

He recently released his six-point plan to handle immigration. But when a reporter asked him to describe that plan, he froze.

That’s when he had what some people are referring to as his “Rick Perry moment.”

He actually started okay, and even used one of the suggestions in my post, “Five Ways to Recover From a Brain Freeze.” Here are four things he could have done differently:

1. Open The Plan

It appeared that he was holding the plan in his hands. He could have flipped to the page and systematically gone through the six points for the reporter. Interviews aren’t quiz shows—if he had the answers in his hand, he could have referred to them. That’s not the preferred method of doing things, of course, but as long as he did so with confidence, he would have been fine. By doing so, he would have avoided his amateurish deer-in-headlights look.

2. Walk Away

When there was a long, awkward pause in the conversation, Diaz had an easy opportunity to say, “Thank you very much” and walk away. Again, as long as he did that with confidence, it wouldn’t have looked bad; instead, he let several awkward moments pass before his aide whisked him to safety. Generally, walking out of an interview looks bad on camera—but in this case, there were moments where doing so would have come across naturally.

3. Adjust His Body Language

Mr. Diaz clutched his plan in front of him. Clutching an object in front of oneself is a sign of insecurity or unease—our human response to threats propels us to cover our vulnerable torsos. Although it could be argued that he was facing the plan to the cameras to show it off, the words would have been too small to read on most television screens anyway. He also constantly licked his lips, another sign of stress that might make this more of a “Marco Rubio” moment.

4. Know The Plan

Of course, there’s number four: know what’s in your own plan. There’s simply no substitute for a well-informed candidate who can discuss his own policy proposals with ease.

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July 2013: The Worst Video Media Disaster

Written by Brad Phillips @MrMediaTraining on July 31, 2013 – 12:02 am

More than 40 people were killed earlier this month when a 73-car train filled with oil derailed in Quebec and slammed into downtown Lac-Mégantic.

The accident, Canada’s deadliest in almost 150 years, was horrific—some people sitting in a café, for example, were reportedly burned alive after fleeing, while others jumped from a building’s third floor to escape the inferno.

Edward Burkhardt, the chairman of Montreal, Maine & Atlantic Railways (whose train was responsible for the damage), managed to make matters worse. He waited several days before showing up and giving a press conference—and when he did, he made an even bigger mess of things. 

Lac Megantic Ottawa Citizen

Mr. Burkhardt comes across in this press conference with the analytical nature one might expect from someone in a more technical profession. In so doing, he demonstrates that there is a mile-wide chasm between intelligence and emotional intelligence—and while he might have a lot of the former, it’s clear that he has little of the latter.

This press conference is a good example of what not to do. It’s worth watching in its entirety.

1. It was all about him.

He began the press conference by talking about his own feelings: ”I feel absolutely awful about this. I’m devastated by what’s occurred in this community. I have never been involved in anything remotely approaching this in my whole life.”

That’s not a bad start, but he failed to follow it up with a genuine statement of concern or commitment for the victims and the community. As a result, the inescapable takeaway was that his primary concern was himself, not the victims. (That may or may not be true, but it’s what his communications style reasonably led many people to believe.) The fact that he reportedly hadn’t met with the victims’ families didn’t help. 

2. He showed up too late. 

At the very beginning of the press conference, he perseverated over the question of why he hadn’t shown up sooner. “Frankly, it was easier [remaining in my office] than running around here with a cell phone in my hand and trying to do it from here.”

That may be true—but he seems completely oblivious to the fact that being present and exhibiting genuine compassion for victims is a necessary component of modern day crisis communications. In fact, he shockingly told one reporter, “I’m not a communications professional. I’m a manager,” as if competent management doesn’t require competent communications. (Plus, he was the Vice President of Marketing for Chicago and North Western Transportation, where he presumably needed to know something about communications.)

3. He talked business.

Burkhardt talked about insurance. He also talked about bankruptcy, future plans for the railroad, claims, and a key customer. None of that was appropriate. His responses should have maintained a laser-like focus on the victims: “There will be a time and place to discuss the financial impact of this incident on our company. Right now, nothing is more important than putting plans in place to make sure these families and this community are taken care of.”

4. He disrespected the community.

Incredibly, Mr. Burkhardt tried to assume the “victim’s” mantle, telling reporters:

“I thought people would respond to my willingness to come there…I mean, they were screaming about how I took three days to get there…People wanted to throw stones at me. I showed up and they threw stones. But that doesn’t accomplish anything.”

Those comments lead inevitably to point number five…

5. He looked like a jerk.

Mr. Burkhardt was condescending toward the press, even turning sarcastic when he asked one reporter, “Were you here a few minutes ago when I answered that?”

Given his demeanor, I question his decision to give a full press conference. He might have done better in a one-on-one format (particularly with print reporters who wouldn’t have shown video of his non-empathetic tone). He needed to say something, but I wonder whether a more able communicator within his company should have done the longer press conference. That’s not preferable in a crisis of this magnitude, but in this case, it might have been a more sound decision.

The lowest point came when he engaged in a pathetic attempt at wit. When one reporter asked, “How much are you worth?” Burkhardt responded, “A whole lot less than I was on Saturday.” In terms of summing up his self-focused tone, that quip was perhaps his most telling remark of all.

Photo Credit: Ottawa Citizen

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  • About Mr. Media Training

    The Mr. Media Training Blog offers daily tips to help readers become better media spokespersons and public speakers. It also examines how well (or poorly) public figures are communicating through the media.

    Brad Phillips is the Founder and Managing Editor of the Mr. Media Training Blog. He is the president of Phillips Media Relations, a media and presentation training firm with offices in NYC and DC.

    Brad Phillips

    Before founding Phillips Media Relations in 2004, Brad worked as a journalist with ABC's Nightline with Ted Koppel and CNN's Reliable Sources and The Capital Gang.

    Brad tweets at @MrMediaTraining.

    Christina Mozaffari is the Senior Writer for the Mr. Media Training Blog. She is the Washington, D.C. vice president for Phillips Media Relations.

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    Before joining Phillips Media Relations in 2011, Christina worked as a journalist with NBC News, where she produced stories for MSNBC's Hardball with Chris Matthews, NBC Nightly News, and The Today Show.

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