Posts Tagged ‘media training disaster’
There’s no better way to guarantee more media coverage for an issue you don’t want the media to cover than to blow up at a reporter about that issue. Especially if your blowup is recorded.
Bryan Price, the manager of the Cincinnati Reds, serves as the latest case study. According to the Cincinnati Enquirer:
“Upset by the accurate reports that All-Star catcher Devin Mesoraco was not with the team for Sunday’s game in St. Louis, Price went on a five-minute, 34-second expletive-filled tirade in his daily session with reporters.”
An “expletive-filled tirade” is, if anything, an understatement. In just 634 seconds, Price said “fuck” 77 times. That’s a “fuck-per-second” ratio of one f-bomb every eight seconds. And, not surprisingly, his vulgar rant went viral, drawing more attention to the very story he wished had been buried.
Even worse, Price seems to have a completely inaccurate belief about the proper role of the press:
“I don’t understand what the importance is for everybody to know if we have a player that’s not here. We don’t benefit at all from the other teams knowing that we don’t have a player. You don’t have to be a Reds fan, but it doesn’t help us if our opponents know who’s here and who isn’t…I don’t need you guys to be fans of the Reds, I just need to know that if there’s something we want to keep here that it stays here…Your job is not to sniff out every fucking thing about the Reds and fucking put it out there for every other fucking guy to hear. It’s not your job…How the fuck does that benefit the Reds? It doesn’t benefit us one fucking bit. ”
Instead of viewing the media as a collection of independent journalists, Price appears to believe they should function as an appendage of the Reds, writing only the items that would benefit his team. That belief is, in many ways, more troubling than the tirade itself.
On Tuesday, Price offered a partial apology via Twitter:
“In my pre-game conversation with reporters yesterday, I used wholly inappropriate language to describe the media coverage of our team. While I stand by the content of my message, I am sorry for the choice of words.”
That’s too bad. He got two things wrong in his rant—the language and the idea behind the language—but he only apologized for the former. And although Price’s frustration is somewhat understandable—it’s too bad that a major leaguer finds out that he’s being sent to the minors through a media report before the team officially tells him—it’s just a part of today’s media culture that he’ll have to accept. The Reds’ media strategy, like that of any competitive business, must reflect the fact that the press sometimes gets news quicker than they might wish.
We’ll now see if Price’s rant has a chilling effect on reporters who want to maintain access and therefore temper their coverage, or if it only encourages local reporters to continue doing their jobs as they should.
Photo credit: Keith Allison, Wikimedia Commons
Tags: baseball, Bryan Price, Cincinnati Reds, media training disaster, sports
Posted in Media Training Disasters | 1 Comment »
Indiana’s new “religious freedom” law is exactly that to its supporters—but it’s an anti-gay discrimination law to its detractors.
Governor Mike Pence, who signed the bill into law last week, has been on the defensive since then, facing both an in-state and out-of-state backlash. Indianapolis-based Angie’s List put a major construction project on hold, and Salesforce.com, the State of Connecticut, and the City of Seattle are all forbidding official travel to the state, among others.
That backlash prompted Gov. Pence to appear on ABC’s This Week With George Stephanopoulos on Sunday.
First, in fairness, Mr. Pence did a lot right. He was clearly prepared for this interview, knew his talking points, and—even though I disagree with his position—defended it well, at least at moments.
He used an advanced media training technique I’ve written about before called “It’s Not This, It’s That” by arguing that the law he signed isn’t about discrimination, but religious liberty. That was a reasonable technique to use, and it would have been the same one I would have suggested had I trained him.
So why am I naming him the worst video media disaster of the month? Because you can’t refuse to answer a yes-no question six times—about a core question surrounding the law—and also maintain your credibility. His refusal to answer the same question that many times made his unstated answer plainly obvious.
Here are the six “yes-no” questions that Mr. Pence refused to answer:
“This is a yes or no question. Is Advance Indiana right when they say florists in Indiana can refuse to serve a gay couple in Indiana without fear of punishment?
“Yes or no. If a florist in Indiana refuses to serve a gay couple at their wedding, is that legal now in Indiana?”
“One of your supporters who was talking about the bill…said it would protect a Christian florist against any kind of punishment. Is that true or not?”
“Does that mean that Christians who want to refuse service—or people of any other faith—want to refuse service to gays and lesbians, that it’s now legal in the State of Indiana? That’s a simple yes or no question.”
“Final yes or no question, Governor. Do you think it should be legal in the state of Indiana to discriminate against gays and lesbians?”
“Yes or no. Should it be legal to discriminate against gays or lesbians?”
Pence was particularly squirmy during those last two questions. And his refusal to offer a flat “NO!” made it clear that he does believe it should be legal to deny service to gays and lesbians. (If that’s not the case, he could have easily offered a straightforward answer.) And he did offer many declarative answers elsewhere in the interview. On the question of whether it was a mistake to sign the law, for example, Pence offered a direct “Absolutely not.”
After the first one or two “yes or no” questions, Pence needed to offer a direct response. That doesn’t mean he had to use the words “yes” or “no,” but rather that he had address the topic in a more head-on manner. For example, he could have said:
“Let’s talk about that for a moment, George. If a person of faith believes that homosexuality is wrong, should the state force him or her to design a wedding cake for a same-sex marriage? Or a flower arrangement? Or provide a banquet hall? That’s not an easy black-or-white question for many people to answer, and it’s one that people in my state and many other states have struggled with.”
On Tuesday morning, Pence quickly called a press conference to announce that he was working with the state legislature to clarify that no one could be denied service due to their sexual orientation—and, in so doing, finally offered a direct answer to the question he refused to answer six times on Sunday. During that defensive press conference, he admitted that he could have “handled Sunday’s interview better.”
The bottom line? If you have to call a press conference to clean up a bad media interview during the biggest political crisis of your career, you have a self-imposed media disaster on your hands.
Don’t miss a thing! Click here to instantly join our mailing list and receive the best of the blog twice each month.
Tags: Gay Marriage, media training disaster, Mike Pence
Posted in Media Training Disasters | 2 Comments »
It’s difficult to think of a high-profile American journalist whose career toppled faster and harder than NBC Nightly News anchor Brian Williams. (Dan Rather’s resignation under fire comes to mind, but he was in third place at the time, not first, and had already weathered several strange incidents.)
Williams, who admitted to “misremembering” being shot down while covering the Iraq war, was quickly challenged about other inaccuracies, including claims of seeing dead bodies and contracting dysentery after Hurricane Katrina in New Orleans and observing a missile fly directly beneath his helicopter while covering the Israel-Hezbollah war.
The moment I’m calling the worst media disaster of the month is Williams’ insufficient and glib on-air apology, which only added fuel to his reputational crisis (Williams reportedly later admitted to colleagues that he knew his apology was lame.)
Days later, Williams followed that on-air apology with a memo that said he was pulling himself off the air for a few days. That, too, looked self-serving and glib; it was NBC News’ role to remove him from “his” broadcast for the time frame they deemed appropriate, not his.
When the news division did act, their punishment was severe: a six-month suspension without pay. The question of whether Williams will ever return is still officially open—but it’s hard to see how NBC, which has stripped Williams’ name from the broadcast, can welcome him back. Only if the constellations align—the ratings drop precipitously under temporary replacement Lester Holt, Williams embarks on a redemption tour that exceeds expectations, and Nightly News staffers warm to the idea of his return—is he likely to return to his chair.
More likely, Williams will look to resurrect his career elsewhere. Ethical questions aside, he remains an exceptionally gifted anchor with a fast wit and terrific sense of humor. It’s conceivable that CNN, for example—the network that gave disgraced former New York Governor Eliot Spitzer a comeback show—could put him on the air in prime time to host a Larry King-style, personality-driven news show. If his reputation can recover sufficiently, he’d be great at it.
Williams’ exaggerations also prompted other public figures to come under scrutiny this month. Fox News ratings juggernaut Bill O’Reilly appears to have exaggerated or made up several stories. He and Fox aggressively blamed the attack on ideologically motivated news organizations—which may be an effective PR strategy—but facts are facts, and the evidence against him, supported by a cavalcade of former O’Reilly news colleagues who refute his claims, is growing by the day.
President Obama’s new Veteran Affairs Secretary, Robert McDonald, faced similar questions of misrepresenting his experience when he told a homeless vet who had served in the Special Forces that he, too, had served in the Special Forces (he didn’t). Like Fox, the White House stood by its man.
I’ll end this post with an actionable tip. Look at your résumé, LinkedIn profile, and/or other online bios. Make sure everything is accurate (and preferably verifiable). It’s better to have a slightly less impressive but accurate bio than one that sets you up for a fall.
Tags: Bill O'Reilly, Brian Williams, media training disaster, Robert McDonald
Posted in Media Training Disasters | 1 Comment »
Seattle Seahawks running back Marshawn Lynch has a reputation for his erratic media interviews—and he has been fined thousands of dollars by the NFL for his occasional refusal to speak to the press.
In the week leading up to tonight’s Super Bowl, Lynch agreed to comply with the NFL’s requirement that he speak to the press, if only to avoid receiving a reported $500,000 penalty. But he only followed the letter of the rule—not the spirit of it—and defiantly said, “I’m here so I won’t get fined” dozens of times.
By refusing to interact with reporters, Lynch turned himself into a headline-grabbing spectacle who magnified the amount of attention his interview would receive instead of diminishing it. And he doubled down the next day.
“I don’t know what story y’all trying to get out of me. I don’t know what image y’all trying to portray of me. But it don’t matter what y’all think, what y’all say about me. When I go home at night, the same people that I look in the face — my family that I love. That’s all that really matter to me. So y’all can go make up whatever y’all want to make up because I don’t say enough for y’all to go and put anything out on me.”
I’ve followed the conversation about Lynch’s interviews for the past week, and there’s a stark split in opinion. Many people support him, pointing out that the NFL demands more availability of its players than its executives, while others, including many sports reporters, find his defiance infuriating.
Count me in the latter camp. Mr. Lynch is a professional athlete. And nothing about his public persona conveys a sense of professionalism.
I’ve seen people arguing that his job is to perform on the field, not in front of microphones. I find that argument to be insulting toward professional athletes, several of whom I’ve counted as clients. After all, we would never say, “That Fortune 500 executive is great in the board room, so his defiance in front of the cameras is hilarious,” or, “That politician who told the press to shove off for four minutes is great at policy, so it’s fine for him to repeat the same phrase 30 times.” So why do we accept that behavior from professional athletes representing a professional sports franchise and sport?
Earlier this month, a friend of mine—the communications director for a major professional sports franchise—told me why this poor media relations strategy matters. In a post on my blog, he wrote:
“We grow any of the games we work in through young kids, and for them to see this does not help the game…I want players in my room respecting the media and the media respecting the players and the job they do. It is my job to keep that scale as even as possible throughout the season. Dealing with players, their goal is to make their team and themselves look the best they can, both on and off the field.”
And he also wrote that athletes such as Lynch should remember that their media performance could have larger impacts on their careers:
“I’ve seen it happen when the attitudes of players prevents teams from ‘investing’ in them. As important as it is to compete on the playing field/ice/gym, when it comes time to sign a free agent or make a trade, all of these things go into an organization’s evaluation process. Is ‘said player’ worth disrupting the current team?”
I hope the NFL fines Lynch for breaking the intention of the rule. Media availabilities are opportunities to positively sell the sport—something the NFL is in dire need of, particularly in a season that has been dominated by headlines about domestic abuse and brain injuries. This doesn’t help. And in the end, team sports should be about the team, not serve as an opportunity to advance your own performance art.
Agree? Disagree? Please leave your thoughts in the comments section below.
Tags: Marshawn Lynch, media training disaster, sports
Posted in Media Training Disasters | 2 Comments »
It’s hard to believe, but this is the fifth consecutive year I’m naming the worst video media disaster of the year.
In 2010, the award went to British Petroleum CEO Tony Hayward, who told cameras “I’d like my life back” after his company’s massive oil spill killed 11 workers.
In 2011, Rep. Anthony Weiner (D-NY) nabbed the award, for obvious reasons.
In 2012, Senate candidate Todd Akin (R-MO) became notorious for his claim that “If it’s a legitimate rape, the female body has ways to try to shut that whole thing down.”
In 2013, Toronto Mayor Rob Ford nabbed the prize for making a vulgar comment about oral sex.
Who will join their ranks this year? Read on…
3. Bill Cosby’s Crisis Management Backfires
If Bill Cosby is innocent of the 20 or so accusations of rape and sexual assault being leveled against him, he is engaged in one of the worst reputation management strategies in recent memory.
Cosby’s media interviewing downfall began when he agreed to speak with NPR about his art collection. But when the interviewer asked him about the accusations, Cosby refused to speak, forcing the host to repeatedly inform listeners that his guest was simply shaking his head back and forth.
Shortly thereafter, The Associated Press released video of Cosby refusing to answer questions about the accusations on camera—and trying to intimidate the reporter by invoking his “integrity” and insisting that they “scuttle” that part of the interview. In so doing, the once-beloved television icon demonstrated how he exercises power behind the scenes.
It’s impossible to see how the 77-year-old reclaims his career and restores his reputation. His scheduled NBC program has been canceled, Netflix pulled a comeback special, and concert venues pulled out of scheduled stand-up dates. At this point, the accused serial rapist might consider himself lucky to be living life outside a prison cell.
2. Michael Bay Flees The Stage
This entry is less consequential than the other two on this list. But when Michael Bay—the director and producer whose films include Armageddon, Transformers, and The Texas Chainsaw Massacre—had a technical failure during a January speech at the Consumer Electronics Show (CES) in Las Vegas, he lived the public speaking nightmare that keeps so many people up at night.
Bay fumbled when he realized his teleprompter wasn’t in the right place. And without a scriptwriter nearby, Bay was at a complete loss. So he stopped. And restarted. And stopped again. And then, when all else failed, he walked off the stage, accompanied only by a mumbled “I’m sorry.”
This one is painful to watch. (And credit goes to his interviewer, who tried to bail him out and treated the moment with respect.)
1. Donald Sterling’s Racist Tirade
When Los Angeles Clippers owner Donald Sterling was caught on tape making racist comments about black basketball players, many people—including me—were conflicted about the violation of his privacy (the recordings were made without his knowledge). His comments were loathsome, but few of us would want our private comments to be leaked to the world.
All of those concerns flew out the window, however, when Sterling voluntarily agreed to an interview with CNN’s Anderson Cooper. His feckless apology led quickly to another burst of racist comments, such as this one:
“Jews, when they get successful, they will help their people. And some of the African Americans, maybe I’ll get in trouble again, they don’t want to help anybody.”
He also took the opportunity to attack NBA legend Magic Johnson (who announced he was HIV positive in 1991) by insisting Johnson was a bad role model:
“Here is a man who…acts so holy. I mean he made love to every girl in every city in America. And he had AIDS, and when he had those AIDS, I went to my synagogue and I prayed for him…Is he an example for children?”
Shortly after this interview, NBA Commissioner Adam Silver said he would force Sterling to sell the team. By the summer, Mr. Sterling was no longer the owner of the Los Angeles Clippers.
Don’t miss a thing! Click here to instantly join our mailing list and receive the best of the blog twice each month.
Tags: Bill Cosby, Donald Sterling, media training disaster, Michael Bay
Posted in Media Training Disasters | 4 Comments »
Reader Bob LeDrew recently made me aware of a media interview featuring a Toronto School Board trustee named Sam Sotiropoulos. (By the way, what is the deal with Toronto public officials lately?)
Mr. Sotiropoulos generated some controversy late last month when he sent out the following tweet:
Shortly thereafter, a reporter from Canada’s Global News interviewed Mr. Sotiropoulos about his incendiary comments. The interview was an utter disaster and is worth watching in its entirety.
As I watched this interview—which lasted almost nine excruciating minutes—I kept thinking, “Why doesn’t he walk away already? Does this man not have feet?”
It’s clear that Sotiropoulos thought his rapier wit was winning the interview, but he appeared blithely unaware that he was coming across as a smug dope who failed to score a single point.
Among the tactics he tried were:
- Repeating the same talking point almost verbatim numerous times
- Giving the reporter the silent treatment
- Denying that he had sent another controversial tweet that had appeared in his timeline
- Telling the reporter that while he could speak about his current tweet, he couldn’t discuss previous and related tweets he had sent
- Attacking the reporter for suggesting that there is a stigma attached to mental illness
- Claiming that his tweet was not expressing an opinion, but merely reserving the right to “form” an opinion
His last point was particularly disingenuous. He refused to acknowledge that his inference that transgenderism may be a form of mental illness could reasonably be read as a suggestion that it is. (For the record, the American Psychiatric Association ruled that “gender dysphoria” is not, by itself, a mental illness.) Using his logic, it would be completely fair of me to tweet the following:
But doing so would be a smear, and Satiropoulos would have a right to be upset at my inference. (I preceded and followed that tweet, sent yesterday, with an explanation that it was intended only as part of this story, not as a personal attack.)
Mr. Satiropoulos is entitled to his views, but he shouldn’t have sent his tweets if he was unprepared to defend them. For the same reason, he shouldn’t have agreed to an on-camera interview; a written statement would have served him far better.
Instead, he agreed to an on-camera interview without a time limit, during which he committed at least half a dozen interview errors. But of all his interview sins, the one that demonstrated his lack of judgment most is that he stood there like a punching bag instead of having the sense to end the interview and walk away.
Like this blog? Don’t miss a thing! Click here to join our mailing list and receive our most popular posts 2-3 times each month.
Tags: LGBT, media training disaster, media training disasters, Sam Sotiropoulos
Posted in Media Training Disasters | 5 Comments »
This was the worst media apology I’ve ever seen.
L.A. Clippers owner Donald Sterling—who was caught on tape telling his girlfriend not to be photographed or attend basketball games with black people—attempted to apologize during an interview with CNN’s Anderson Cooper.
Sterling did apologize. But he also took the opportunity to attack Magic Johnson for getting “those AIDS” and made new racist remarks by claiming that wealthy African Americans “don’t want” to help their own communities like Jews do.
I already deconstructed Sterling’s pathetic interview earlier this month. But as I’ve continued to think about this case, one additional point is worth making.
It’s important to remember that the comments that originally got Sterling into trouble were covertly recorded during a private conversation. Many public figures spanning the full ideological spectrum—though disgusted by his comments—were deeply concerned about the privacy issues in this case.
Basketball legend Kareem Abdul-Jabbar wrote:
“Shouldn’t we be equally angered by the fact that his private, intimate conversation was taped and then leaked to the media? Didn’t we just call to task the NSA for intruding into American citizen’s privacy in such an un-American way? Although the impact is similar to Mitt Romney’s comments that were secretly taped, the difference is that Romney was giving a public speech. The making and release of this tape is so sleazy that just listening to it makes me feel like an accomplice to the crime.”
Conservative pundit Bernard Goldberg made a similar point:
“I’m wondering who else among us has said things in the privacy of our homes that would get us in trouble if somebody recorded them and made our remarks public.”
And liberal comedian Bill Maher agreed:
“Last week when President Obama was asked about the Sterling episode, he said, ‘When ignorant folks want to advertise their ignorance, just let them talk.’ But Sterling didn’t advertise. He was bugged. And while he may not be worth defending, the 4th Amendment is.”
But with his interview, Sterling erased that entire argument.
Sterling could have argued that because his comments were made in private and (possibly) illegally taped, he shouldn’t have to sell his team or endure a lifetime ban. But since he willingly made additional racist remarks during his very public televised interview with Anderson Cooper, that line of argument evaporated.
Sterling’s decision to do this interview without the presence of legal or public relations counsel was stunningly reckless. That he chose to do it at all sealed his fate as a racist.
Tags: Bernard Goldberg, Bill Maher, Donald Sterling, Kareem Abdul-Jabbar, media training disaster, media training disasters
Posted in Media Training Disasters | Please Comment »
2014 is off to a booming start—at least as it applies to media disasters.
Among other uncomfortable moments, this month’s list features a violent politician, a tone-deaf CEO, and a journalist who had a very exciting “breaking news” story to cover.
Without further ado, here are the five worst video media disasters of January 2014!
Number Five: Another Month, Another Drunk Rob Ford Video
Toronto Mayor Rob Ford needs help. His well-documented struggle with alcohol and some-time drug use has produced more than a few embarrassing moments, including one I named the worst media disaster of 2013. In this month’s entry, Mr. Ford was caught slurring his words in a Toronto restaurant, sounding something like a Jamaican version of Saturday Night Live’s Drunk Uncle.
Number Four: I’ll Sip Some Water During Your Water Outage
Gary Southern, the president of West Virginia’s Freedom Industries (the company responsible for contaminating the local water supply for 300,000 residents), delivered a dreadful first press conference. Although much of it was a mess, most of the media coverage focused on his unfortunate habit of sipping bottled water throughout the press conference—a strange message to send considering that hundreds of thousands were without water.
That wasn’t the only problem with his press conference. Click here to read about an odd moment in which a reporter demanded that Southern return to the microphones.
Number Three: We Have an Important “Breaking News” Story
MSNBC’s Andrea Mitchell was having an important conversation about the NSA with a former congresswoman when she abruptly cut off the conversation to report some “breaking news.”
What was the breaking news? Well, this one you have to watch for yourself. Just try to do it without shaking your head.
Number Two: I’ll Break You In Half. Like a Boy.
When a reporter asked Staten Island Congressman Michael Grimm (R-NY) about an ethics scandal moments after the State of the Union, Grimm ended the interview abruptly. But after the reporter wrapped the piece—and Grimm presumably thought they were no longer on camera—he approached the reporter and issued a violent threat. (The fact that Grimm is a former FBI agent added a particularly menacing quality to his threat.)
The audio is tough to hear—but Grimm tells him:
“Let me be clear to you, you ever do that to me again, I’ll throw you off this fucking balcony…You’re not a man. I could break you in half.”
Grimm’s on-camera threat inspired other reporters to resurrect Grimm’s ethical charges. His threat—not the reporter’s fair question—put his scandal back into the headlines.
Number One: A Famous Film Director Flees The Stage
Michael Bay—the director and producer whose films include Armageddon, Transformers, and The Texas Chainsaw Massacre—had a real-life horror moment during the opening seconds of a speech he was set to deliver at the Consumer Electronics Show (CES) in Las Vegas earlier this month.
When he hit the stage, his teleprompter wasn’t in the right place. And without a scriptwriter nearby, Bay was at a complete loss. So he stopped. And restarted. And stopped again. And then, when all else failed, he walked off the stage, accompanied only by a mumbled “I’m sorry.”
Bay has created a lot of cringe-worthy scenes in his career. But none have been this difficult to watch.
Learn from his mistake by clicking here to see five things Bay could have done to rescue that moment.
Bonus: Actress Jacqueline Bisset Accepts an Award
Actress Jacqueline Bisset waited 47 years to win her first Golden Globe, so it’s easy to understand why she became overwhelmed when finally awarded the coveted prize. But there’s a fine line between “excited” and “bizarre”—and her acceptance speech was so loopy that the anchors of Saturday Night Live’s “Weekend Update” took notice.
The real version:
Saturday Night Live’s version:
Tags: Andrea Mitchell, Gary Southern, Jacqueline Bisset, Justin Bieber, media training disaster, media training disasters, Michael Bay, Michael Grimm, rob ford
Posted in Media Training Disasters | Please Comment »