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Read These Books: Public Speaking, Media Training & Crisis

Note: This page is regularly updated with new books. 

I’ve read dozens of books that focus on media training, crisis management, body language, and public speaking. Many of them are quite good—but a select few have become favorites.

In this post, I list some of my all-time favorites. This isn’t a comprehensive list, as there are


The Ten Commandments Of Damage Control

Editor’s Note: This is an excerpt from “Masters of Disaster,” an excellent new book about crisis communications. The book goes into much greater detail about each of the ten “commandments” mentioned below.

I. Full Disclosure

Everything that can come out, will come out. All too often it’s the drip, drip, drip that causes most of the


Case Study: How Toyota Crashed Its Brand

Editor’s Note: This case study was originally published in “Masters of Disaster,” an excellent new book about crisis communications. This is one of several case studies the authors highlight in the book.

In January 2009, Toyota officially surpassed GM to become the world’s number one auto company.

Toyota’s success was decades in the making and directly


My Interview With The “Masters Of Disaster”

Editor’s Note: Today’s post is an interview with Christopher Lehane and Mark Fabiani, co-authors of “Masters of Disaster,” their excellent new book about the best ways to manage a media crisis.

Question One:  I’ve dealt with cases in which doing the “right” thing for the larger brand was a “bad” thing for the executive in


Book Review: Masters of Disaster

It’s difficult to write a “how to” book on crisis communications. Each crisis has its own set of unique challenges, and what works well in one case may cause a company’s demise in another.

But authors Christopher Lehane, Mark Fabiani, and Bill Guttentag—the first two former high-ranking White House officials and the third an Ocsar-winning filmmaker—do

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