Note: This page is regularly updated with new books.
I’ve read dozens of books that focus on media training, crisis management, body language, and public speaking. Many of them are quite good—but a select few have become favorites.
In this post, I list some of my all-time favorites. This isn’t a comprehensive list, as there are
Read More...Editor’s Note: This is an excerpt from “Masters of Disaster,” an excellent new book about crisis communications. The book goes into much greater detail about each of the ten “commandments” mentioned below.
I. Full Disclosure
Everything that can come out, will come out. All too often it’s the drip, drip, drip that causes most of the
Read More...Editor’s Note: This case study was originally published in “Masters of Disaster,” an excellent new book about crisis communications. This is one of several case studies the authors highlight in the book.
In January 2009, Toyota officially surpassed GM to become the world’s number one auto company.
Toyota’s success was decades in the making and directly
Read More...Editor’s Note: Today’s post is an interview with Christopher Lehane and Mark Fabiani, co-authors of “Masters of Disaster,” their excellent new book about the best ways to manage a media crisis.
Question One: I’ve dealt with cases in which doing the “right” thing for the larger brand was a “bad” thing for the executive in
Read More...It’s difficult to write a “how to” book on crisis communications. Each crisis has its own set of unique challenges, and what works well in one case may cause a company’s demise in another.
But authors Christopher Lehane, Mark Fabiani, and Bill Guttentag—the first two former high-ranking White House officials and the third an Ocsar-winning filmmaker—do
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