Month:

The 5C’s Of Crisis Communications

A crisis strikes your company. News helicopters are flying overhead, reporters with camera crews are showing up at your headquarters, and journalists from all over the world begin calling your communications department. 

That scenario might seem dramatic—and admittedly, most corporate crises aren’t quite that sensational—but it happens. When a plane crashes, a factory has a major

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The Three Worst Video Media Disasters of 2013

It’s not easy to be named the worst video media disaster of the year. Someone has to do something spectacularly dumb to receive the honor.

In 2010, the award went to BP CEO Tony Hayward, who told cameras “I’d like my life back” after his company’s massive oil spill killed 11 workers.

In 2011, Rep. Anthony

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The Worst Video Media Disaster Of January 2013

There’s only one reason Lance Armstrong spoke to Oprah Winfrey this month: To begin the process of rehabilitating his image. Doing so, he hoped, would help pave his way back into competitive sports.

After all, if his goal had been merely to confess to doping, he could have just released a written statement, as he had

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Is Lance Armstrong A Sociopath?

In my review of Lance Armstrong’s interview with Oprah Winfrey, I noted that Armstrong seemed to fit the classic profile of a sociopath.

To my eye, he appeared to be a pathological liar who lacks remorse, is manipulative and superficially charming, and who fails to take responsibility for his actions. But he showed emotion on the

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Review: The Lance Armstrong / Oprah Winfrey Interview

A sociopath is defined as a pathological liar who lacks remorse, is manipulative and superficially charming, and who fails to take responsibility for his actions.

Watching Lance Armstrong’s interview with Oprah Winfrey tonight, you wouldn’t have to work hard to make the case that he fits that classic profile.

Armstrong offered a self-interested and rather obvious admission

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Lance Armstrong: Oprah’s Pre-Airtime Comments Matter

I received this email from reader Art Aiello a couple of days ago about Oprah Winfrey’s interview with Lance Armstrong, which airs tonight and tomorrow night:

“I wonder if there isn’t something for us PR professionals to consider in that there is the interview, then the story about the interview. I find it interesting that the

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Lance Armstrong Doping Allegations: Deny and Defend?

Editor’s Note: This article is by Christina Mozaffari, Senior Media Trainer, Phillips Media Relations.

As a media trainer and a former journalist, I tell my clients never to lie to reporters, especially in a crisis. Once the truth comes out—and it usually does—you lose any credibility you may have had and become a completely unreliable

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