Sorry, Mr. Whatever Your Name Is—You Weren’t Ambushed

Written by Brad Phillips @MrMediaTraining on September 29, 2014 – 5:02 am

Several years ago, I went on a date with a woman I had met on a dating website. She listed her age as 33—but after I had gone on several dates with her, she confessed to being 37.

I’m well aware of the sensitivities regarding age and understand the motivations behind someone lying about theirs. But I couldn’t get out of my mind that she had deceived me before we had even met and continued the lie for several dates—and for that reason (and not due to her actual age), I ended our brief relationship.

Voters in Laguna Beach, California must be feeling a similar sense of deception from Laguna Beach City Council candidate Jon Madison. According to the Laguna Beach Coastline Pilot, Mr. Madison—if that’s his real name, which is also in doubt—“falsified his age, educational and work histories on his campaign website.”

Jon Madison

Mr. Madison had a rather interesting response to questions posed by the Coastline Pilot about his numerous biographical inconsistencies: 

“I am who I am,” Madison said in an interview after the forum. “I don’t think my educational history or my age or voter registration has anything to do with what I’m trying to do in this city.”

The Orange County Register reported Sunday that Madison may have lied on his campaign website about degrees he earned from two universities, in addition to apparent discrepancies in his birth date and work history….

“This is my first rodeo, and I’m disappointed that the media are bringing me down,” Madison said, adding that he is confused about why the six other council candidates are not receiving similar media attention. “I feel like I’m being ambushed. Come to my restaurant, even when I’m not there, and ask people what they think of me. They’ll tell you who I am.”

Jon Madison Means Business

 

What Could He Do Now?

To me, those unanswered allegations are disqualifying. But his case made me wonder what I would advise Mr. Madison to do if he asked me to take him on as a client (this is hypothetical; I’d respectfully turn down the work). 

Assuming these media reports are true, I’d advise Madison to do three things: Admit, apologize and ask forgiveness. I’d want to learn what forces led Mr. Madison to lie about his biography. If it was due to a normal human vulnerability—insecurity about his age or educational background, for example—I suspect some voters would be willing to overlook his past. But in order to do that, they would require complete honesty from this point on.

As an example, I could imagine him saying something like this:

“Media reports about my age and educational background are true. I didn’t complete the level of education I wish I had and always felt badly about that—so I made up a backstory about myself that allowed me to get through the day with a bit more pride. I’m sorry about that. Once I started telling those stories, it always felt like it was too late to come clean.

Over the past many years, I’ve met thousands of people at my restaurant—and they know the type of man I am. I’m asking people to look past the mistakes I’ve made in the past, make judgments about me based on the person they’ve gotten to know, and promise to always be truthful with voters as their public servant.”

Would that persuade me personally? No. But I suspect many people would appreciate that candor and give Madison a second look. Remember: Anthony Weiner briefly led in polls for the New York City mayor’s race last year, a sign that voters are often willing to overlook bad personal decisions.

What do you think? Please leave your thoughts in the comments section below.

h/t Political Wire

 


Tags: , , ,
Posted in Crisis Communications | 1 Comment »

Social Media Fail: Let’s Make Fun Of Mental Illness!

Written by Brad Phillips @MrMediaTraining on September 21, 2014 – 4:40 pm

JOY—the fashion and lifestyle chain that has 26 locations throughout the United Kingdom—is the latest brand to create unnecessary controversy by tweeting something stupid.

The trouble started yesterday when a customer complained via Twitter about a greeting card that the store has for sale.

Joy The Store Greeting Card

At first glance, I didn’t find this card offensive. But that’s the thing about offense: I don’t get to decide what’s sincerely offensive to other people; they do. And if a customer makes their sincere objection to this greeting card known to JOY, the company—at the very least—should know better than to antagonize the person who complained.

Instead, JOY said this:

Joy The Store Problem Solved

 

The customer responded by tweeting: 

Joy The Store Retort

 

To which JOY responded with its biggest error of all:

Joy The Store Rude

Now that offends me. To dismiss a polite customer who raises a sincere concern about stigmatizing mental illness by mocking people with bipolar disorder is completely beyond reason.

 

But Then They Made It Worse…

As is predictable in these situations, JOY apologized earlier today, but with one of those insincere, completely inauthentic apologies:  

Joy The Store Apology

 

How, exactly, their tweets were intended to “create dialogue” about mental illness is beyond my comprehension. The company’s Facebook apology was even worse:

Joy Facebook Apology

 

As their Facebook comments section shows, their customers aren’t buying it:

Joy the Store Facebook Commentrs

 

Why JOY’s Customers Shouldn’t Be So Quick To Forgive…

There have been far too many social media fails by this point for a brand to be quickly forgiven for committing its own. By now, they should know better—and if they don’t, their ignorance is no longer an excuse. There are only three possibilities in this case:

1. This is a deliberate strategy: It’s entirely possible that JOY is intentionally using outrage to spark a “crisis,” get attention for the brand, and increase name recognition. Giving credence to this theory is that Kenneth Cole—who has admitted creating these “social media crises” on purpose—apologized with almost the same response, that he was trying to “provoke a dialogue.”

2. The social media team is poorly trained: It’s 2014. There is no shortage of great consultants and experts available to help brands get their social media right. If the brand failed to train its staff properly, this incident is very much its own fault.

3. The employee went rogue. I doubt this one. Since the apology—which should have involved executives—had the same unapologetic tone, this incident strikes me as far more reflective of the brand than an exception to the rule.

UPDATE: SEPTEMBER 22, 2014, 1:16 p.m. Eastern U.S. Time

JOY just issued its second apology in as many days. Unfortunately, this apology comes only after botching the first apology. As a result, its sincerity will immediately be called into question by many people—including me—who wonder why a heartfelt apology should take two takes to get right.

Even though this apology is better than the first, it’s still not great. The store is placing the blame onto a staffer, but not acknowledging that management itself bears responsibility for insufficiently training its staff or for making the wrong person responsible for its Twitter feed.

Joy The Store Apology Take Two

What do you think? Please leave your thoughts in the comments section below.

 


Tags: , , , ,
Posted in Crisis Communications | 2 Comments »

Roger Goodell’s Press Conference: Did He Say Enough?

Written by Brad Phillips @MrMediaTraining on September 19, 2014 – 5:12 pm

NFL Commissioner Roger Goodell finally faced reporters today in an effort to save his job and quell growing public outrage over his poor handling of a domestic abuse case involving a player.

The Context

The crisis began when this video, showing Baltimore Ravens star Ray Rice dragging his fiancée’s unconscious body off an elevator, appeared on TMZ.

 

Despite seeing that video and confirming directly with Ray Rice that he had hit his fiancée, Goodell decided to suspend him for just two games, far less than many players get for smoking a joint. When TMZ released new video of Rice actually punching her, the public reaction was even more profound.

 

How Did He Do Today?

Goodell adhered to many crisis communications best practices. Among other things, he:

  1. 1. Apologized directly and unequivocally: “I got it wrong with the Ray Rice matter, and I apologize for that…I let myself down. I let everyone else down.”
  2. 2. Expressed his commitment to make it right: “We have seen too much of the NFL doing wrong. That starts with me…but now I will get it right and do whatever it takes to accomplish that.”
  3. 3. Appointed a third party investigator—former FBI director Robert Mueller—to examine the League’s handling of this situation and make recommendations to strengthen its personal conduct policies.
  4. 4. Partnered with and made significant financial contributions to domestic abuse organizations.
  5. 5. Brought in experts on domestic abuse to help the League improve its policies.
  6. 6. Conveyed a serious tone that made clear that he was chastened by this incident and committed to doing better.

Roger Goodell Press Conference

 

And Yet…

There are times when checking all of the “Crisis Communications 101” boxes isn’t enough, and when doing many of the right things simply comes too late.

What’s inescapable is that Mr. Goodell is only giving this press conference now because he missed numerous opportunities to do the right thing when he originally had the chance. He appeared to blame the League’s pathetic two-game suspension of Rice on an outdated personal conduct policy written in 2007, as if domestic abuse is a new issue that’s cropped up in the past seven years.

As a result, this entire press conference was reactive, not proactive. It was done out of necessity, not choice, which tends to at least partially undercut even the most sincere statements of apology. 

 

The Question I’m Still Left Asking

It appears that the NFL, rightfully bruised by this crisis, has finally committed to taking this issue more seriously. But Mr. Goodell failed to answer one critical question during his press conference: Why does he need to be the person to lead the NFL through these changes? Why is this man, who just a few months ago thought that a brutal assault of a woman warranted a mere two-game suspension, the best person to demonstrate the seriousness with which the NFL suddenly treats this topic?

As the clip above shows, Goodell tries to answer that by saying that he’s still capable of leading since he has now acknowledged his mistake. That’s a thin rationale, and it’s one that appears at odds with the stance he takes with players. As Baltimore Ravens wide receiver Torrey Smith tweeted: 

Torrey Smith

 

Will His Press Conference Work?

Goodell’s job today wasn’t to end the crisis but to staunch the bleeding. He might have succeeded in that.

Appearing before cameras—even if his performance was far from perfect—might serve to take some of the air out of this story. He might even get lucky if another non-NFL sports crisis breaks and distracts reporters and fans from the NFL’s problems for a while.

The League’s owners appear to be giving him time to make things right. Based on today’s performance, my hunch is that he’ll hang on as commissioner for a while and that his resignation isn’t imminent. What do you think?

 

From a Crisis Management Perspective, How Did Roger Goodell Do Today?

View Results

Loading ... Loading ...


Tags: , , , , ,
Posted in Crisis Communications | 2 Comments »

Should You “Get Approval” For Tweets During A Crisis?

Written by Brad Phillips @MrMediaTraining on September 7, 2014 – 9:40 pm

By now, you may have heard about the controversial tweets Cee Lo Green—the Grammy Award-winning singer and former host of NBC’s The Voice—sent after pleading no contest late last month to a disturbing charge leveled against him.

According to MTV, Green “entered a plea of no contest for the felony count of furnishing a controlled substance of MDMA/ecstasy to a woman without her awareness during a dinner in 2012.” MTV’s report continues:

According to the Los Angeles District Attorney’s Office, Green slipped the drug to a 33-year-old woman while the two were at a restaurant…the woman, who hasn’t been named, alleged that she woke up to find herself naked in bed with Green in her hotel room.”

Cee Lo Green

Green would have had enough of a challenge restoring his reputation after pleading no contest to drugging a woman and being accused of rape. 

But the tweets he sent last week—particularly the one below that Green quickly deleted but other Twitter users shared—turned a tough crisis management issue into a career-threatening one:

Cee Lo Raped Remember

 

In this tweet captured by BuzzFeed, Green reinforced that view, appearing to suggest that a woman who is drugged cannot, by definition, be raped.

Cee Lo Green Rape Tweets

 

Green later apologized, but in a manner that tried to distance himself from his words (the comments weren’t “attributed” to him—he made them).

Cee Lo Apology

Green has paid a heavy price since this controversy erupted. His reality show on TBS, The Good Life, was canceled. He was also removed from the lineup at a Louisiana music festival and from another concert sponsored by the U.S. Navy.

All of that gets me back to the headline of this post, which asks this question: Should you “get approval” before tweeting or posting to social media when you’re immersed in a crisis?

By approval, I don’t mean that you have to obtain approval from some central authority, but rather that you form a voluntary agreement between yourself and someone else—a manager, an agent, a spouse, a trusted business partner—that you won’t post anything on social media until you receive and consider their feedback.

Had Green done that, any manager, agent, or partner should have had the sense to tell him to sign off and walk away for a while. Instead, he tweeted in the heat of emotion, when his rational brain didn’t prevent him from compounding his original acts of terrible judgment.

My suggestion for those who find themselves in crisis mode? Don’t post anything to social media without seeking the opinion of a trusted ally first.

Cee Lo doesn’t have to listen to me. It’s just too bad he didn’t listen to his own lyrics from his hit song “Crazy”: “Think twice, that’s my only advice.”

 Like the blog? Read the book! The Media Training Bible: 101 Things You Absolutely, Positively Need to Know Before Your Next Interview is available in paperback, for Kindle, and iPad.

 

 


Tags: , ,
Posted in Crisis Communications | 5 Comments »

Bad PR: A “Fun” Pitch For “National Beheading Day”

Written by Brad Phillips @MrMediaTraining on September 4, 2014 – 5:07 am

The Islamic militant group ISIS released a video on Tuesday showing the beheading of American journalist Steven Sotloff.

At about the same moment, a PR team representing the Fox television show Sleepy Hollow sent out a media pitch promoting the impending release of the program’s first season on DVD.

The media pitch, as captured by the excellent media website JimRomenesko.com, is below.

Headless Day Two

From: JJ Mariani (sleepyhollowdvd@thinkjam.com)
Date: Tue, Sep 2, 2014 at 12:49 PM
Subject: Sleepyheads Celebrate Headless Day – eCards Available

Hi –

Heads will roll as sleepyheads celebrate Headless Day today, September 2. On this National Beheading Day, viewers everywhere can share in the fun as fans prepare for the release of Sleepy Hollow: Season One on Digital HD now and arriving on Blu-ray and DVD September 16.

We hope you like them and are able to share them with your readers! If you share via your social media platforms, please tag them with #HeadlessDay!

Just 90 minutes later—after realizing their bad timing—the PR team sent an apology:

Dear journalists,

We apologize for the unfortunate timing of our Sleepy Hollow Headless Day announcement. The tragic news of Steven Sotloff’s death hit the web as the email was being sent.

Our deepest sympathies are with him and his family, and we don’t take the news lightly.

Had we have known this information prior, we would have never released the alert and realize it’s in poor taste.

Please accept our sincerest apologies.

Best,
Sleepy Hollow Team

Headless Day One

Read that apology again. The Sleepy Hollow PR team is blaming the incident on bad timing—how could we have known an American journalist would be slain at about the same moment we clicked the “send” button?

But claiming to be a victim of bad timing is laughably false. Days before Mr. Sotloff’s execution, his mother released a highly publicized anguished plea to spare her son from being beheaded, as ISIS had warned he would be. And just two weeks ago, American journalist James Foley was also beheaded by ISIS, cause enough for this ad campaign to have been jettisoned.

It’s possible that the PR team wasn’t up on the news and wasn’t aware of these beheadings. But even if that’s the case—and I suspect I’m giving them and the executives who approved these ads far too much credit—anyone dealing with such gruesome material should, at the very least, have done a quick Google search before hitting send.

The PR team apologized for the wrong thing. They weren’t victims of bad timing but of their own terrible judgment. And until they acknowledge that, their apology accomplishes nothing.

What do you think? Please leave your thoughts in the comments section below.

 


Tags: , , , ,
Posted in Crisis Communications | 2 Comments »

A Perfect Example Of A Great Press Conference

Written by Brad Phillips @MrMediaTraining on September 2, 2014 – 12:02 am

Last week, an audio technician for the television program Cops was killed by friendly fire while filming a robbery at a Wendy’s in Omaha, Nebraska. 

The Omaha police chief, Todd Schmaderer, delivered an almost perfect press conference—one that stands in marked contrast to the shameful media interactions in Ferguson, Missouri—that should be studied by PR professionals as a terrific example of how to communicate in crisis.

PR pro Dave Statter, who writes the excellent STATter911 blog (and wrote about this story first), called this “one of the most effective and timely presentations following a police involved shooting I’ve witnessed.” He’s right.

Chief Schmaderer did many things right in this press conference. Below, you’ll find the five things that stood out to me most.

 

1. He Struck The Perfect Emotional Tone

Chief Schmaderer spoke in human terms throughout the press conference, saying, “It’s as if we lost one of our own…the tears and the hugs that I got when I got to the hospital, I could feel the pain of the officers.”

When asked whether he regretted his decision to allow Cops to film in Omaha, he gave a genuinely reflective answer, one that indicated that he had spent some time agonizing about that question:  “Personally, I’ll have to live with this forever.”

In a particularly classy move, he expressed condolences not only to the Cops production member who was killed, but to the family of the suspect, who was also killed during this incident.

2. He Treated The Media As An Ally

Chief Schmaderer treated the media with complete respect—and in return, the press treated him with complete respect. He also set the rules up front, asking reporters to identify themselves, instructing them to speak loudly enough for the microphones to pick up their questions, and letting them know he intended to begin with local reporters.

When he inadvertently skipped a reporter, he expressed remorse: “I want to make sure the Omaha World-Herald gets a question, I can’t believe I forgot you Maggie, I’m so sorry.”

 

Omaha Shooting

 

3. He Was Completely Open

Early in the press conference, the Chief said that, “We are striving for unprecedented transparency in this incident.” He lived up that pledge, giving an extended opening statement filled with specific detail and answering every question directly.

When he was unable to answer a question due to the legal process, he used a technique I call commenting without commenting: “While I can’t show the video—it’s evidence and it’s needed for the Grand Jury—we did provide still photos to show what the officers had encountered to the best of our ability.”

4. He Got In Front Of a Potential Controversy

The suspect who was killed by the officer’s bullet(s) was carrying an Airsoft Gun which, according to Wikipedia, is a replica “designed to be non-lethal.” Chief Schmaderer appeared to be aware that headlines could read something like, “Suspect With Fake Gun Killed By Police,” so he showed photos of that replica gun to make clear that responding officers had no way of knowing whether or not it was real. 

5. He Conveyed a Sense of Complete Competence

Chief Schmaderer’s tone-perfect performance gave me—and likely many other people—confidence that he’s the right person to lead this investigation professionally.

That leads to an important point about crisis press conferences: Press conferences often serve as a proxy for how competent a spokesperson is not only as a communicator, but behind the scenes as a leader. Leaders who are great at the behind the scenes portion of their jobs—but who are not great public communicators—may be perceived as lousy leaders. Chief Schmaderer, on the other hand, earned the benefit of the doubt and, as Dave Statter wrote, will “ultimately have a positive impact on the reputation of the Omaha Police Department.”

Don’t miss a thing! Click here to instantly join our mailing list and receive our latest posts each week.

 

 


Tags: , , , , , ,
Posted in Crisis Communications | 1 Comment »

August 2014: The Worst Video Media Disaster

Written by Brad Phillips @MrMediaTraining on August 28, 2014 – 6:02 am

Whatever your feelings about Michael Brown’s shooting and the resulting protests in Ferguson, Missouri, you should be concerned about a police department that threatens to murder peaceful bloggers, aims semi-automatic assault rifles at videographers, and arrests journalists without provocation. 

The Ferguson police department’s bullying of reporters is not the biggest part of the Ferguson story. But as many people noted, if that’s how the department treats people who have a megaphone to the world, it’s unfathomable to think how they must treat local residents who don’t.

By employing often terrifying tactics, the Ferguson Police Department (and some officers from surrounding jurisdictions) reacted to the protests with some of the most shocking mistreatment of journalists I’ve witnessed in many years on American soil.

Among other incidents, police ordered two journalists from The Washington Post and The Huffington Post, who were working at a nearby McDonalds, to leave—and arrested them when they didn’t move quickly enough.

Wesley Lowery, the arrested Washington Post reporter, claimed that he was assaulted by officers:

Wesley Lowery

 

Chris Hayes, who hosts a primetime program on MSNBC, was threatened with Mace by a police officer—while he was on the air.

 

The Huffington Post compiled several tweets from journalists in Ferguson, including these:

Ferguson Tweets

 

An officer pushed CNN’s Don Lemon while he was live on the air—and carrying a CNN microphone that made clear for whom he was reporting.

 

Then there was this report from the CNN wire:

“Police in Ferguson, Missouri, deliberately fired tear gas and rubber bullets at a television news crew Wednesday night, Al Jazeera America reported.

Photos and videos from the Al Jazeera America camera crew were widely shared in the wake of Wednesday’s incident, which Al Jazeera called an ‘egregious assault on freedom of the press that was clearly intended to have a chilling effect on our ability to cover this important story.’

The images showed a tear gas canister exploding close to the Al Jazeera correspondent Ash-har Quraishi, who tried to shield himself from the smoke.

Was it intentional? Quraishi’s crew members seem to think so.

‘We were clearly set up as press with a full live shot set-up,’” producer Marla Cichowski said in an e-mail. ‘“As soon as (the) first bullet hit the car, we screamed out loud, ‘We are press,’ ‘This is the media.’”

And perhaps most shockingly, there was this video of a police officer from nearby St. Ann who refused to identify himself, aimed a semi-automatic assault rifle at peaceful videographers, and threatened to kill them.

To be clear, this isn’t a post about every police officer in Ferguson; nor is it a larger critique of police officers, who play a critical role in protecting life and property. This is also not a post that presumes that this shooting was unjustified; the police officer is entitled to due process. But if one believes in the importance of law and order, as I do, one must also be concerned when a law enforcement agency seemingly does everything in its power to prevent reporters, through threat of force, from exercising their Constitutional right to cover a story.

The Ferguson PD took a difficult PR challenge (the shooting of Michael Brown) and turned it into a disaster (the perception of a lawless department operating without rules). At the very least, one would have thought that officers would have had the sense not to deepen their department’s perception problem by making homicidal threats on live television.

I expect that crisis communications professionals and media trainers who work with law enforcement will be using Ferguson PD as an example of what not to do for many years.

What do you think? Please leave your thoughts in the comments section below.


Tags: , ,
Posted in Crisis Communications | 3 Comments »

June 2014: The Worst Video Media Disaster

Written by Brad Phillips @MrMediaTraining on June 30, 2014 – 12:02 am

John Legere, the CEO of T-Mobile, is known for being rather provocative.

He has a lot of fans who appreciate his “un-CEO” style which, as described by Business Insider, consists of a “trademark uniform of a black jacket over a pink T-Mobile shirt, jeans, and pink Converse All Star sneakers.” It also consists of a lot of swear words.

Many analysts have praised his effectiveness during his almost two-year tenure as CEO, with Business Insider writing that T-Mobile has enjoyed a “remarkable turnaround,” and is “growing faster than its competitors in terms of revenue and subscribers.” According to Wikipedia, J.D. Power and Associates “ranked the company highest among major wireless carriers for retail-store satisfaction four years consecutively and highest for wireless customer care two years consecutively.”

To get a sense of Legere’s unconventional style, check out this video from a company event earlier this month:

In just that one presentation, Legere used the following salty language:

  • “They’re out of their goddamn mind.”
  • “That is a complete crock of bullshit.”
  • “They’re greedy bastards.”
  • “We are absolutely kicking their ass.”
  • “A cacophony of the biggest bullshit in history.”
  • “What the fuck do I care?”
  • “The fuckers hate you.”
  • “I don’t give a crap.”
  • “Every goddamn note you listen to.”
  • “I don’t give a shit.”

John Legere

I understand what Legere is trying to do. He wants to appear “authentic” and stand in marked contrast to the CEOs of his competitors, who he feels are treating customers badly. Personally, I don’t love the CEO of a public company talking like a drunk at the local bar. Regardless, his curse words aren’t the reason he made this list. Rather, it was his highly publicized comment about his main competitors, AT&T and Verizon, that earned him widespread condemnation:

“These high and mighty duopolists that are raping you for every penny you have.”

One commenter in an earlier PR Daily piece pointed out that the word “rape” is a metaphor in this case, writing, “I have never been literally ‘killed’ but that’s a common term for how one team defeats another….that’s why they are called metaphors.” But Mr. Legere’s job isn’t to push the boundaries of accepted speech. He’s the CEO of a company whose job is to avoid unnecessarily offending large swaths of his potential customer base by using words that are particularly salient in our culture. 

In an open letter published on the website MomsRising, five of Mr. Legere’s female employees blasted his use of language:

“Trivializing the brutality of sexual assault is not an edgy corporate communications strategy. For many women, this is not funny. It’s traumatizing.

Being courteous to our customers is one of our highest priorities as customer service representatives. But what would happen if we ever swore on the phone? What would happen if we used the same rape metaphor in a conversation with a customer? That would certainly be our last day on the job. It’s not even a question. T-Mobile would escort us to the door — and rightfully so.

We don’t really think he’s sorry, despite his short apology on Twitter, about what he said. And that’s even more upsetting. It’s hard enough as it is to be women working the male-dominated world of tech. Our CEO’s language is just another reminder of how we don’t belong in the “boys club.”

We understand that Mr. Legere’s comments were all part of some flashy marketing scheme to get press and to appeal to young people. But is this the kind of message we want to send?”

Legere apologized for his use of the word. Nonetheless, that one word commandeered the headlines for the entire event, overshadowing any of the underlying points he had hoped to make.

John Legere Tweet

Brendan Greeley of Bloomberg Businessweek summarized Legere’s shtick quite well:

“Every time he makes a public appearance, he needs to be just offensive enough to get our attention. That means he has to be slightly more offensive than the last time he got our attention. This is a machine with a ratchet, and it has now produced the deeply unfunny word ‘rape.’ Perhaps no word is sacred, but that’s a defense for an act of art—not a corporate communications strategy. John Legere sells phone plans for a living. He’s not Sarah Silverman or Lenny Bruce.”

What do you think? Please leave your thoughts in the comments section below.

 

Related Posts Plugin for WordPress, Blogger...


Tags: , ,
Posted in Media Training Disasters | 4 Comments »

Join our email list to get our 21 most essential media training tips

An Amazon #1 PR Bestseller: The Media Training Bible: 101 Things You Absolutely, Positively Need To Know Before Your Next Interview. Learn more.

  • About Mr. Media Training

    The Mr. Media Training Blog offers daily tips to help readers become better media spokespersons and public speakers. It also examines how well (or poorly) public figures are communicating through the media.

    Brad Phillips is the Founder and Managing Editor of the Mr. Media Training Blog. He is the president of Phillips Media Relations, a media and presentation training firm with offices in NYC and DC.

    Brad Phillips

    Before founding Phillips Media Relations in 2004, Brad worked as a journalist with ABC's Nightline with Ted Koppel and CNN's Reliable Sources and The Capital Gang.

    Brad tweets at @MrMediaTraining.

    Christina Mozaffari is the Senior Writer for the Mr. Media Training Blog. She is the Washington, D.C. vice president for Phillips Media Relations.

    Brad Phillips

    Before joining Phillips Media Relations in 2011, Christina worked as a journalist with NBC News, where she produced stories for MSNBC's Hardball with Chris Matthews, NBC Nightly News, and The Today Show.

    Christina tweets at @PMRChristina.

  • Comments or Tips?

  • Media Requests

    To book Brad Phillips for a media interview, please e-mail Contact@MrMediaTraining.com
  • In The News

    Click here to see media coverage of Brad Phillips and the Mr. Media Training Blog.
  • Media Training

    Click here for more information about our customized media training workshops. To book a media training workshop, e-mail Info@PhillipsMediaRelations.com