Month:

Don’t Poop In the Pool

I recently had the pleasure of staying at a Ritz-Carlton, a luxury hotel chain that operates 81 hotels in 25 countries.

Upon visiting the indoor rooftop swimming pool at one of their New York hotels, I came across this sign:

URINATING OR DISCHARGE OF FECAL MATTER, EXPECTORTING OR BLOWING THE NOSE ON THE SWIMMING POOL IS STRICTLY

Read More...

The Statistic Communications “Experts” Keep Getting Wrong

In dozens of books and hundreds of articles, you’ll find media trainers, presentation coaches, and communications experts offering a startling statistic:

Only 7 percent of the way someone forms an impression of you comes from your words! The remaining portion comes from your voice (38 percent) and your body language (55 percent)!

There’s only one problem: Those

Read More...

I’m Back! (And A Tale From The Hospital)

I’m back!

After taking two blissful weeks off to get to know my newborn son, I’m slowly catching up with emails, the blog, and other office duties. Thanks once again to the wonderful guest bloggers who helped me hold down the fort here in my absence. I hope you’ll scroll down and read some of their

Read More...

Is Lance Armstrong A Sociopath?

In my review of Lance Armstrong’s interview with Oprah Winfrey, I noted that Armstrong seemed to fit the classic profile of a sociopath.

To my eye, he appeared to be a pathological liar who lacks remorse, is manipulative and superficially charming, and who fails to take responsibility for his actions. But he showed emotion on the

Read More...

Should We Just Stop Apologizing All The Time?

A public figure says something insensitive.

People get angry about it. They air their discontent on Facebook and tweet their demands for an apology.

The insensitive public figure goes into high gear, drafts a statement, and apologizes for the infraction.

The public moves on, at least until the next time a public figure says something insensitive.

Read More...

What Whitney Houston Taught Us About Communications

I had just entered my teenage years when Whitney Houston hit it big in 1985.

Most of my friends were listening to much “cooler” music at the time – Depeche Mode, The Talking Heads, Van Halen. But there was something about Whitney Houston that I found captivating, even if admitting it would have made me

Related Posts Plugin for WordPress, Blogger... Read More...