Archive for the ‘Presentation Training’ Category
Most speakers I know use the restroom before delivering a presentation. Doing so seems rather obvious—why would anyone want to be uncomfortable during a speech?
British Prime Minister David Cameron reportedly disagrees. Before big speeches, Mr. Cameron occasionally avoids the restroom. He claims that the discomfort of a full bladder gives him energy and keeps him focused.
According to The Guardian:
“Cameron, it is said, used his tried-and-tested “full-bladder technique” to achieve maximum focus and clarity of thought throughout the grueling nine-hour session in Brussels. During the formal dinner and subsequent horse-trading into the early hours, the prime minister remained intentionally ‘desperate for a pee’.
Cameron has reportedly used the technique before, notably during his ‘no notes’ conference speeches during the early years of his party leadership. He heard about it when watching a Michael Cockerell documentary about the late Conservative politician Enoch Powell a decade beforehand. Powell – best known for his infamous ‘Rivers of Blood’ speech in 1968 – remarked that he always performed an important speech on a full bladder: ‘You should do nothing to decrease the tension before making a big speech. If anything, you should seek to increase it.’
Perhaps the technique works for Cameron. But The Guardian points to a study that found that an “extreme urge to void [urinate] is associated with impaired cognition.”
I’m not sure I’ll be adding this technique to my suggested tips for speakers any time soon—but I don’t begrudge Cameron using this tactic if it works for him. In part, that’s because I have an odd—and admittedly outdated and cheesy—ritual of my own. As I’m being introduced before a big presentation, I play the theme song to Rocky in my mind. It pumps me up and allows me to walk to the stage with energy and purpose.
That leads to a question: Have you ever used an odd method of pumping yourself up for a talk? What works for you? Leave your response in the comments section below.
Photo credit: World Economic Forum / Moritz Hager
Tags: David Cameron, presentation training, public speaking
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Once or twice each year, I post 10 of my favorite public speaking and media training quotes of all time. Today’s the day!
In the latest installment, you’ll find quotes from a business tycoon, a philosopher, and a well-known feminist, among many others.
If you don’t see your favorite quote on the list, please leave it in the comments section below.
Public Speaking Quotes
1. “Simplicity is the ultimate sophistication.”
– Often attributed to Leonardo da Vinci, Italian Renaissance painter (1452-1519)
2. “Oratory is like prostitution. You have to have little tricks.”
– Italian Prime Minister Vittorio Emanuele Orlando (1860-1952) 1
3. “Years of actually getting up in front of audiences have taught me only three lessons. One: you don’t die. Two: there’s no right way to speak—only your way. Three: it’s worth it.”
– Gloria Steinem
4. “A talk is a voyage with a purpose, and it must be charted. The man who starts nowhere generally gets there.”
– Dale Carnegie
5. “Designing a presentation without defining the audience is like addressing a love letter: “To Whom It May Concern.”
– Attributed to two business executives (see notes) 2
6. “Think as wise men do, but speak as the common people do.”
– Attributed to Aristotle
Media Training Quotes
7. “People trust their ears less than their eyes.”
– Greek historian Herodotus 3
8. “Next to doing the right thing, the most important thing is to let people know you are doing the right thing.”
— John D. Rockefeller, American business tycoon (1839-1937) 4
9. “A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.”
– Bishop Joseph Hall (1574-1656) 4
10. “My life is my message.”
– Mahatma Gandhi
Credits and Notes
1. I found the Vittorio Emanuele Orlando quote in Alan M. Perlman’s book “Writing Great Speeches.”
2. The “love letter” quote was attributed to Gene Zelanzy, director of visual communications for McKinsey and Co., by Fletcher Dean in “10 Steps to Writing a Vital Speech,” but was attributed to former AT&T presentation research manager Ken Haemer in Nancy Duarte’s “Resonate.”
3. I discovered this quote in Steven Lucas’s book “The Art of Public Speaking.”
4. The Rockefeller and Hall quotes first appeared on Jonathan and Erik Bernstein’s excellent crisis management website.
Tags: best communication quotes, best crisis communications quotes, best media training quotes, best public speaking quotes
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Every public speaking expert I know advises presenters to forge a connection with their audiences by maintaining steady eye contact.
But a highly publicized study published in Psychological Science suggests that eye contact may actually make people “more resistant to persuasion, especially when they already disagree.”
“’There is a lot of cultural lore about the power of eye contact as an influence tool,’ says lead researcher Frances Chen, who conducted the studies at the University of Freiburg, Germany, and is now an assistant professor at the University of British Columbia. ‘But our findings show that direct eye contact makes skeptical listeners less likely to change their minds, not more, as previously believed,’ says Chen.
Is she right? And if so, what does it mean for public speakers?
According to the press release about the study, the researchers “…found that the more time participants spent looking at a speaker’s eyes while watching a video, the less persuaded they were by the speaker’s argument.”
Co-lead researcher Julia Minson of the Harvard Kennedy School of Government concluded that, “Whether you’re a politician or a parent, it might be helpful to keep in mind that trying to maintain eye contact may backfire if you’re trying to convince someone who has a different set of beliefs than you,”
But watching a video isn’t the same as being one member of an audience out of many with a live speaker, so I’m not sure the methodology used by the researchers is naturalistic enough to be applied broadly.
In the research, one viewer looked directly into the eyes of one speaker on a screen, presumably maintaining steady eye contact throughout. But what if that one viewer had been one member of a 50-member audience, during which the speaker gave that viewer a proportional amount of eye contact, meaning during just two percent of the presentation? Would that have the same impact on persuasion?
There appears to be a lot of conflicting data on this point. According to Nonverbal Communication in Human Interaction:
”Research shows that listeners judge speakers who gaze more as more persuasive, informed, truthful, sincere, and credible, and even pictured faces appear more trustworthy when the eyes are showing a direct versus an averted gaze (Wyland & Forgas, 2010). Also, compliance with a request can be enhanced if the requester engages in more gazing within an appropriate range (Gueguen & Jacob, 2002).”
I wouldn’t dismiss the research conducted by Chen and Minson. Perhaps it applies more to one-on-one communication than public speaking. But even then, it’s safe to assume that other factors they didn’t control for—age, gender, and height differences among live speakers, as well as each party’s role in the interaction (e.g. boss/employee, salesperson/prospective customer, two peers)—would also impact the effectiveness of any persuasion attempt.
This study is interesting, and it’s worth noting. But I wouldn’t advise speakers to change their approach in live presentations based on this research alone.
Note: I asked Dr. Chen to respond to this article, and she kindly sent the following response:
“Our findings are in fact in line with prior research — in the case where the listener was sympathetic to the speaker’s view (i.e., when the listener expressed agreement with the speaker’s position on a sociopolitical issue before watching the video of the speaker). In those cases, we found that more eye contact was associated with more receptiveness. This direction of effect is consistent with the other research you mentioned.
Our research specifically showed that eye contact could backfire (i.e. lead to less persuasion) in cases where the speaker and listener start out disagreeing about an issue. It’s in this case that we believe that too much eye contact may be perceived as threatening, or as an attempt to dominate.
I do agree with you that the effects of steady one-on-one gaze from a video may not be the same as more “diffuse” gaze from a live speaker to a large audience. We’re currently planning some follow-up studies to address exactly these questions!”
Want to learn more about public speaking? Check out our recommended reading list!
Tags: body language, eye contact, Frances Chen, Julia Minson, Psychological Science
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Imagine you’re on a first date.
You ask your date what he or she does for a living, and your date responds by speaking for the next three minutes with a perfect monologue that was clearly rehearsed and memorized.
You’d think that’s a little weird, right?
That leads to a follow-up question: Why is that weird? In part, it’s because the memorization robs any spontaneity from the moment, which creates a feeling that your date is being inauthentic. At the very least, it’s clear that your date isn’t truly experiencing the date in the moment with you.
That leads to a third and final question: When people memorize their presentations word-for-word, is that any less strange?
Before answering that question, let me offer a narrow disclaimer. A small number of people are able to both memorize a presentation and deliver it with an authentic audience connection. But that’s a rare gift that few people can pull off well. (And yes, stage actors memorize their lines, but the exchange between actor and audience is different than the exchange between speaker and audience.)
Why Do People Memorize?
People often memorize their presentations because they think doing so conveys a sense of polish to the audience. In some cases, that’s true. Seasoned speakers who deliver the same presentation day after day can often deliver it without notes. But seasoned speakers know that in most situations, it’s far better to internalize content (allowing the specific words to come to them in the moment, which more closely resembles real-life conversation) than it is to memorize content (which is reminiscent of a stage play, in which the audience has no speaking role).
In other cases, they think it gives them a sense of control. But audiences generally don’t respond well to tightly wound speakers—they prefer speakers who show a piece of themselves, something comic Billy Crystal calls “leaving a tip.”
The Problem With Memorization
I can almost always tell when one of our trainees has memorized their presentation. So can the audience. It’s easy to spot that they’re searching for their next words—and they’re so busy wracking their brains for the next line that they’re no longer present with the people in the room.
Plus, for the vast majority of speakers, the cost-benefit ratio of memorizing their script is all wrong. Whereas the audience won’t deduct points from speakers who occasionally glance at their notes, they will deduct points from speakers who seem overly rehearsed—or who forget their next line and go blank.
There’s nothing wrong with using notes. Ideally, you’ll reduce them to just a few bullets that serve as memory triggers. When you need to look at one, all you need to do is pause, look down, see your next bullet, look back up, and begin speaking again.
Save memorization for Broadway actors and speaking circuit pros. For the vast majority of the presentations you’ll ever deliver, no one will mind if you glance at notes once in a while.
Tags: presentation training, public speaking tips
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Editor’s note: This is an excerpt from Gary Genard’s new book, “Fearless Speaking: Beat Your Anxiety, Build Your Confidence, Change Your Life,” which I reviewed here.
Please complete the sections below concerning the eight causes of speech anxiety. Answer the questions honestly and candidly. Your answers will help you know whether you have speaking fear, and identify the type of fear response(s) you experience. Knowing this information will help you zero in on the fear reduction technique best suited to your situation.
Feel free to answer, “Yes” to more than one of the eight causes. But once you’ve completed the entire exercise, go back and circle the name of the response that is strongest for you.
1. Learned Response
Are you still influenced by a negative public speaking or performance situation that happened to you in the past? Did something “teach” you that public appearances are unpleasant, risky, or even dangerous? Have you been afraid to get up in front of others since then?
2. Anticipatory Anxiety
Does the thought of giving a speech or presentation cause you excessive anxiety beforehand? Do you worry constantly about the upcoming speaking situation, lose sleep, have no appetite, or fixate on what’s coming?
Do you believe you know what your audience is thinking? Can you “hear” them in your own mind challenging and criticizing you? Are you certain that their facial expressions reveal their true feelings toward you?
4. Fear of Appearing Nervous
Is your greatest fear that everyone will see how nervous you are? In other words, do you think, “If I appear truly nervous, everyone will realize I don’t know what I’m talking about!” Is this your big concern?
5. Fear of Going Blank
Are you afraid that nervousness and anxiety will make you forget everything you’re supposed to say? Do you picture yourself having a brain freeze? Are you convinced you’ll be unable to say anything or that you’ll forget key parts of your message?
6. Lack of Skills
Are you convinced that you simply lack talent as a public speaker and shouldn’t be up there? Are you afraid that you’ll be “found out” and your secret will no longer be safe?
7. Physical Reaction
Is your biggest problem the physical responses you have when you speak in front of others? Is your principal complaint dry mouth, pounding heart, gastrointestinal distress, racing pulse, sweating, shaky voice, gasping for breath, or other symptoms?
8. Performance Orientation
Is your principal concern that you have to be an excellent speaker? Do you compare yourself to other speakers, telling yourself you have to come up to their level? Is your skill in performance your major concern?
Well done! Now that you’ve identified possible anxiety responses, you can focus on the technique best suited to deal with that particular response.
Editor’s note: To learn the specific techniques that will help you address your primary source of public speaking fear, check out Gary’s book, Fearless Speaking: Beat Your Anxiety, Build Your Confidence, Change Your Life.
Tags: fear, Fearless Speaking, Gary Genard, presentation training, public speaking, public speaking fear
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When we conduct our presentation training sessions, almost every speaker begins their presentation with a PowerPoint remote in their hand. By doing so, they send a signal to their audience right from the start: Boring PowerPoint show about to begin!
The vast majority of presentations shouldn’t open with a slide. The opening moments are a critical opportunity to forge a connection with your audience, which is best accomplished by speaking directly to your audience, not by clicking to a boring agenda slide.
That being the case, there’s no need to keep the remote in your hand at the beginning of a presentation. If you’re using PowerPoint, you can pick up the remote when you’re about to click to your first slide, which may not occur until several minutes into your talk. And if there are long gaps between slides, you should put the clicker down during those gaps as well.
This may seem like a small point, but it’s not.
Before our clients deliver their second practice speech, I ask them to put the clicker down. That small act often changes everything about their performance. They often move closer to the audience (they’re not tied to the screen), gesture more (they don’t have an object in their hand), and use the pronoun “you” more (they’re suddenly having a conversation with the audience, not presenting a slide). Simply putting the clicker down is a small move that offers almost magical powers.
My favorite clicker
Please don’t interpret this post as being anti-clicker. Remote controls allow speakers to move away from their computers and advance slides more subtly. I carry one in my backpack every day just so I always have one handy whenever I speak.
My only suggestion is that you don’t begin or end your presentation with one in your hand or hold it in your hand during long gaps without a new slide. Just place the clicker on a table or slide it into your pocket.
If you don’t already use one, I really like the Targus Laser Presentation Remote, pictured above. All you do is plug a small connector into your laptop’s USB port, and the remote instantly works. And since it’s less than $25, you won’t be too upset if you accidentally leave it behind.
Want to learn more about public speaking and PowerPoint? Check out our recommended reading list!
Tags: powerpoint, powerpoint tips, presentation training, public speaking
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I recently attended the bat mitzvah of a good friend’s daughter.
My friend made a few remarks at the reception—and during his comments, he mentioned that he was nervous to speak given that I, a presentation trainer, was in the audience. “I had a nightmare that Brad wrote a story for his blog that had the five biggest mistakes from my speech,” he quipped.
It turns out that he had nothing to worry about. He did a terrific job and infused his speech with good humor (one highlight came when he told the 13-year-old boys interested in courting his beautiful daughter, “Gentlemen, I look forward to getting to know you over the next few years.”).
But he’s right that I’m always watching other speakers—not necessarily to be critical, but to learn from them. And that means that I almost never attend a boring presentation.
Clients leaving our training sessions often remark that they’ll never watch a presentation the same way again. Instead, they’ll pay closer attention to every speaker they watch, noting why the good parts worked and why the bad parts didn’t. They no longer play the role of passive audience member; instead, they remain actively engaged from start to finish.
The next time you attend a “boring” presentation, conduct a mental exercise and ask yourself these types of questions: If I had to present the same information, what would I do differently? Would I have used a more compelling open, a better-designed PowerPoint slide, a group activity, or something else? Would I have abandoned the lectern, conveyed more enthusiasm, or engaged the audience with a topic for discussion?
If you approach attending “boring” presentations in that manner, you’ll never be bored again. But you will learn—and you will improve as a speaker.
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Tags: presentation training, public speaking
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“Our company was founded in 1922.”
Whenever I hear a speaker say something like that, I think, Who cares? That piece of information, presented without context, could lead the audience to have one of two reactions:
1. “Wow, they’ve been doing this a long time. They must know what they’re doing.”
2. “Wow, they’re old. I wonder if they’re a traditional company that’s too slow to embrace change.”
I often tell speakers to stop being their company’s Wikipedia page by merely listing factual information. Their job during a presentation isn’t to list facts, but to create a useful context into which those facts fit.
In the above example, the speaker should have said something closer to this:
“Our company was founded in 1922. Our industry has gone through three major transformations from then to now—and the only reason we’ve been able to continue our growth is because we have the experience to identify and embrace tomorrow’s trends before everyone else.”
Here’s another example. Don’t simply state that you have 18 offices around the world. Instead, infuse that fact with meaning, and say:
“We’re a global events planning company. We can help you plan top-notch events in New York and Los Angeles, but also in Mexico City, Berlin, Mumbai, Johannesburg, and 12 other major international cities. And if you want to plan an event in a city outside of those 18 locations, our closest regional office can successfully plan it for you from there, as we did in 145 cities last year alone.”
As you practice for your next presentation, pay close attention to the moments when you’re verging on becoming a context-free, facts-only presenter. Then, repeat this mantra: “I am not a Wikipedia page!” and add meaning to those facts.
Want more free public speaking tips? Check out our 25 Most Essential Public Speaking Tips.
Tags: media training, presentation training, public speaking
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