Archive for the ‘Media Training Tips’ Category
After concluding on-camera practice interviews with our clients, I often ask them to rate how much energy they thought they had, on a scale of 1 to 10. “Oh, around an eight or nine,” the trainees usually guess. “That was probably a bit over-the-top, right?”
I then ask the other people in the room to rate their colleagues’ energy during the interview. They usually rate it a 4 or 5. The trainee is always shocked.
It turns out we’re not great judges of the amount of energy we convey during media interviews. What feels right to clients in the training room often looks flat on television—which makes sense when you consider that television tends to make people appear more muted than they do in person.
You’ve seen that dynamic play out if you’ve ever sat down in front of your television, watched an entire interview, and completely zoned out—realizing later that you can’t remember a single thing the spokesperson said. It happens all the time, and it’s usually the result of a “blah” spokesperson who doesn’t reach out of the television and grab you.
A media interview delivered without energy is like a steak cooked over low heat: dull, uninspiring, and lacking “sizzle.” Great spokespersons know they need to inject passion and energy into their delivery to fully reach their audience.
Some of our clients get nervous about displaying too much energy or passion during their interviews. They protest that they’re mild mannered or soft-spoken in everyday life and that speaking loudly wouldn’t feel authentic to them. That’s fine. Passionate need not be loud.
But what may feel like yelling to you usually doesn’t come across as yelling to the rest of us. In fact, when I ask trainees to “go bigger” by speaking in a comically loud voice, they’re almost always surprised to find that it goes over great on TV.
Therefore, focus on being the most energetic and passionate version of you. Think about when you’re sitting in your living room with an old friend, reliving memories of your schooldays. You’re probably a bit louder than usual, a little more demonstrative, and a lot more interesting.
In order to bring that more enthusiastic version of yourself out, try speaking 10—15 percent louder. Many people fear that will make them come across with too much volume. And sure, we need to dial back the occasional trainee who goes too far. But that’s rare. The vast majority of the time, spokespersons can hit the gas and be even more energetic.
So don’t hold back. If you care about your topic, make sure the audience can tell just by looking at you.
Tags: body language, media training tips
Posted in Media Training: Performance | Please Comment »
Reader Monica Miller Rodgers asks the following question:
“I notice you express your ideas with lots of hand movements (as do I). In media training, though, I have always taught clients to keep their hand movements below the waist to avoid getting gestures in the frame. I teach them to continue using their hands and not to hold them stiffly (then you just get odd shoulder movements), but to keep them low. What is your recommendation for this?”
First, let’s address the biggest downside of allowing gestures in the frame: They can, in some circumstances, be distracting. For example, if someone makes fast gestures, waves their hands near their face, or is wearing stacked bracelets that make noise every time they near the microphone, their gestures can distract the audience and prevent viewers from hearing their words.
But in my experience, those moments are not the norm. The vast majority of the time, speakers who gesture normally look more natural, which is the goal. When I’ve asked our trainees to restrict their hand movements, I’ve observed that they usually become duller—both in terms of their energy and their content.
I’ve concluded that asking people not to gesture—or to dramatically change the way they typically gesture—makes them slower of thought. There’s research to back up my conclusion. According to Hearing Gesture: How Our Hands Help Us Think by Susan Goldin Meadow:
“Gesturing can lighten a speaker’s cognitive load, thus saving effort to expend on other tasks. Moreover, gesturing may even affect the course of thought, making some ideas salient and others not. We may be changing what we think just by moving our hands.”
“Gesture and speech together form a single unified system and, within this system, are coexpressive. Both modalities contribute to a speaker’s intended meaning…Listeners carry out this same synthesis—in the process of speech comprehension, listeners synthesize the information presented in speech and in gesture to form a single unified representation.”
In other words, asking spokespersons to restrain their movements could inhibit both their own thinking and their connection with the audience.
I agree there are times when gestures pose a distraction. But from my perspective, the opposite problem—unnatural stiffness—is the bigger problem of the two. Thanks for your question, Monica!
Do you have a question you’d like to see answered on the blog? Please email us at Contact@MrMediaTraining.com.
Tags: body language, gestures, Hearing Gesture, media training tips, Monica Miller Rodgers, presentation training tips
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You’ve just boarded a plane. You arrange your bags, remove your reading material, and say hello to the stranger who will be your seatmate for the next six hours. (For the purposes of this post, let’s assume your strategy isn’t to instantly put on your headphones and tune your neighbors out.)
The person seated next to you begins chatting with you and asks what you do for a living. “I’ve never heard of your company,” he says in response to your answer. “What is it?”
That moment—what I’ve dubbed “the plane test”—is a wonderful opportunity to test your brand messages. If your fellow passenger’s eyes glaze over at your response, you’ll know that your messages need some work. But if it leads to an interested reply and a relevant follow-up question, you’ll know you’re on the right track.
Your seatmate is a free, one-person focus group. He or she will never know you’re testing different versions of your brand message on them. And you should take advantage of that opportunity every time.
When asked about their companies, most people deliver an uninspired “what” answer:
“Well, the Association for the Advancement of Arkansas Education is a 501(c)3 nonprofit organization with 25 employees working in four statewide offices to improve elementary and secondary education in Arkansas.”
By the time you said 501(c)3, your seatmate probably started wishing he had just pressed play on the in-flight movie.
There’s a better technique to describe your company called the “Why + What,” which I elaborated upon in my book, The Media Training Bible: 101 Things You Absolutely, Positively Need To Know Before Your Next Interview. Here’s an example:
“In Arkansas, we rank 50th in the United States in high school graduation rates. That means our students are among the least prepared in the nation when entering the workforce and the most likely to live in poverty for the rest of their lives. The Association for the Advancement of Arkansas Education is dedicated to changing that and to making sure our students get the high-quality education they need to successfully compete in the global marketplace.”
That answer is more likely to provoke a “wow!” response and prompt a bevy of follow-up questions from your seatmate: Why is Arkansas last? What can you do about it? What, if anything, has been working? Can you really change that trend?
If your company, organization, group, or government agency has developed messages, test them at every opportunity possible. Your “plane test” may occur while you’re in flight, but it may also occur when you’re earthbound at a cocktail reception, your child’s school play, or your local grocery store.
Take advantage of those free, one-person focus groups—and revise your responses until you find the language that regularly produces a “wow.”
Tags: media training, media training messages, the plane test
Posted in Media Training: Message | Please Comment »
In the late 1990s, I was a producer for CNN’s Sunday public-affairs program, Late Edition with Wolf Blitzer. Because Late Edition aired after all of the other Sunday public-affairs shows, one of my tasks each week was to watch the earlier programs to monitor what politicians were saying. If a politician said something interesting, I’d edit a video clip out of the quote so that Wolf could air it on the show.
I was always on the lookout for a politician saying something off message. Why? Because anything unscripted and off-the-cuff was inherently more interesting than the canned responses we always heard. And in a newsroom, a less scripted response will almost always be deemed more newsworthy.
Years later, I developed a name to describe that phenomenon: “the seven-second stray.” I call it that because if a spokesperson is on message for 59 minutes 53 seconds of an hour-long interview but says something off message for just seven seconds, I can virtually guarantee that the reporter will select that seven-second answer to play over and over again.
The seven-second stray can be deadly. Not only is it often damaging to your reputation, but it drowns out everything else you’ve said, becoming the only quote the audience will remember from your interview.
My choice of the word drown in the previous sentence is intentional. To help our clients avoid committing a seven-second stray, I often use the analogy of a lifeboat. If you’re facing tough questioning, I tell them, your message is your lifeboat. If you keep returning to your message and message supports—stories, statistics, and sound bites—it’s as if you’re swimming to the safety of the closest lifeboat. But if you stray off message, you’re treading water at best—if not drifting farther and farther away from the lifeboat until that inevitable (and entirely predictable) moment when you drown.
Case Study: BP CEO’s Infamous Seven-Second Stray
In April 2010, an oil rig exploded in the Gulf of Mexico, killing 11 men and injuring 17 others. For 87 days, oil gushed from the seafloor, washing up on ecologically sensitive shorelines from Texas to Florida. The spill wrecked local economies, leaving tens of thousands of people out of work. Fishermen were left without seafood to sell, hotels were left without guests, and restaurants were left without diners.
British Petroleum, the massive oil conglomerate responsible for the rig, took a daily beating in the press. The bad press had a devastating impact on the company: the oil giant quickly shed half of its worth, a loss of more than $100 billion.
As bad as the crisis was, the spill itself wasn’t responsible for the greatest harm to BP’s reputation. Rather, the company’s inept response, headed by CEO Tony Hayward, significantly deepened the damage. In a televised interview, Mr. Hayward famously quipped:
“There’s no one who wants this thing over more than I do. You know, I’d like my life back.”
That stunningly tone-deaf seven-second stray, which slighted the deceased oil workers and newly unemployed workers, became a symbol of BP’s self-interested focus. Those five telling words, “I’d like my life back,” reinforced an irreversible narrative of a clueless company that just didn’t get it – and just didn’t care.
Mr. Hayward was forced out shortly after the spill ended, but it didn’t matter. The damage to BP had already been done.
Tags: media training tips
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Our firm has provided media and presentation training workshops for hundreds of top executives. Although our regular media and presentation training workshops are taught at a high level, executive media training workshops require a few additional considerations.
In this post, I’ll discuss seven key lessons I’ve learned from training top executives for more than a decade. I hope you’ll also add your own lessons learned in the comments section below.
1. Remember That Executives Often Have Short Attention Spans
That headline may sound like an insult, but it’s not. The very nature of an executive’s job requires them to juggle many tasks simultaneously—and being able to multitask (or, more accurately, “task switch”) efficiently is a critical asset. Therefore, it’s critical to keep as much of the training interactive as possible to keep executives fully engaged. It’s okay to have some lecture, but don’t make it the main focus of the day.
2. Keep The Session Moving
Executives tend to be especially time pressed. Dedicating an entire day (or even a few hours) to media training is a huge investment, and they’ll begin to feel itchy if they don’t feel like they’re using their time wisely. To help keep their attention, I’ve learned to keep the session moving forward instead of lingering too long on a single topic. (The exception to that is if the executive is clearly on the cusp of an “a ha!” moment.) In order to help do that, we use as many teaching techniques as possible. For competitive reasons, I won’t give them all away here—but I will say that lecture and practice are just two of the teaching methods we use to keep the session moving.
3. Deliver Honest, Direct Feedback
One of the most important roles a trainer plays is the part of trusted advisor. I’ve never felt that the best path to more business with a client was telling them what they wanted to hear. I’m going to be direct—diplomatically and politely so, of course, but still direct—in an effort to help them grow their skills. That approach has regularly led to repeat business, so the evidence suggests that executives crave honest feedback from third parties.
4. However, Remember They’re Human
Delivering direct feedback requires a deft touch. As trainers, we need to remember that executives are often vulnerable creatures just like the rest of us. A surprising number have admitted to suffering from the “imposter syndrome.” In order to succeed, we must develop trust with our executive clients quickly. One way to do that is to ask relevant diagnostic questions intended to help us learn more about them before leaping into the training—about their fears, concerns, and their communications strengths and weaknesses.
5. Minimize The Number of People In The Room
In many corporate cultures, it works well to conduct a media training with the full leadership team, including the CEO (doing so is often my preference). But for one-on-one trainings, I generally prefer no more than one other person in the room. Why? Because it’s difficult to develop a climate of trust when there are too many people observing the leader in a vulnerable state (being asked challenging questions on camera). I’ve found that executives often admit to me things they wouldn’t admit if too many colleagues were present—and that information is often key to helping the executive improve.
6. Know Your Sources
Savvy executives often ask a lot of questions. One board of trustees for a large medical not-for-profit organization, for example, recently peppered me with numerous questions about my sources (thankfully, I was able to verify all of the behavioral science I cited). Try to avoid making sweeping statements or over-generalizing. That’s always good advice, but it’s particularly important when dealing with people who are likely to question the veracity of your information.
7. Provide An Action Step
At the end of your training session, the executives will almost immediately be confronted by a more pressing demand. Therefore, there’s a danger that all of your great advice will disappear into the ether the moment they step out of the room. To avoid that, give executives an action step they can begin practicing immediately. That step shouldn’t be generic, but chosen specifically based on the things you witnessed during the training session.
What would you add to this list? Please leave your thoughts and experiences in the comments section below.
Tags: advanced media training tips, executive media training
Posted in Media Training Tips | Please Comment »
I received a phone call recently from a PR professional who is struggling with a frustrating and all-too-common problem.
He read my book and is trying to implement some of the messaging suggestions I wrote about—but he’s running up against executives who are so scared of potentially alienating any stakeholder that they hedge every statement and water down the messages to the point where they’re not even remotely engaging.
He wondered what someone in his position can do when they know the right thing to do but keep getting thwarted by overly cautious colleagues.
The first thing I would share with my executives is this: We know that some forms of communication are more efficient at transferring information from us (the organization) to them (the organization’s audiences) than others.
We know, for example, that:
- PowerPoint slides full of bullets and text aren’t as efficient at transferring information as well-designed and simple visuals.
- Sharing data point after data point isn’t as efficient at transferring information as an anecdote that contextualizes that data.
Similarly, we know that trying to communicate during media interviews with carefully wordsmithed phrases full of hedged, cautious language isn’t nearly as efficient as transferring information in the form of tightly constructed and more memorable media sound bites.
The executives may be pleased that their messages have been cobbled together through a pleasing process that allowed the input of a dozen board members—but that focus-grouped message will sound like it’s been cobbled together by a dozen people.
Their Caution Comes With a Cost
The executives should know that their caution may come at a cost of more media coverage, possibly resulting in fewer customers, donors, or members. I’m not suggesting that executives should take reckless risks, but rather that they carefully consider the consequences of their caution. Their preference for risk-free language may be costing them more than the rewards effective media appearances would bestow upon them.
Looking at similar organizations may also help. If other organizations in the same space have more media success, it’s worth assessing whether their less cautious approach is part of the reason. Presenting executives with such evidence can often be persuasive.
Have you experienced this problem? What advice would you offer this PR pro? Please leave your thoughts in the comments section below.
Tags: advanced media training tips, executive media training, media training tips
Posted in Media Training Tips | 3 Comments »
I recently media trained a well-regarded executive.
Off camera, this client was funny, warm, and engaging. But her first on-camera interview was terrible. While answering my questions, she appeared stiff and restrained, bordering on unlikeable. As I sat listening to her answers, I thought, “How in the world am I going to help her improve?”
After we stopped recording, I mentioned to her that although she had all of these wonderful traits in person, I wasn’t seeing them come across during the interview. I asked what was holding her back.
She told me that she had been told by a previous boss that she has too much personality—and, over time, she’s learned to dial back her performance in order to be taken more seriously. (In my experience, this has been a recurring theme with many more women than men.)
I asked her to do another interview with me—but this time, to be the person she truly is, the one that hasn’t been criticized or critiqued in the past. I wanted the unrestrained version of her, the one that goes out to dinner with her closest friends.
Guess what? Freed of her self-defeating internal monologue, she delivered a great on-camera interview in the second round. Even better, she actually enjoyed the experience after I gave her permission to be herself.
Like many of our trainees, advice she had received from someone earlier in her life—in this case, a former boss—had killed some of her spark.
If you’ve ever been given advice from a supervisor, friend, partner, media or presentation coach, or anyone else that isn’t sitting right with you, question it. Don’t dismiss it entirely; there’s always a chance they could be right. But allow for the possibility that you know something about yourself that the other person simply doesn’t know.
And remember: There’s no one model for what a spokesperson should look like, other than themselves at their best. Spokespersons can succeed as communicators whether they’re quiet and shy or personable and high energy. So to this client’s former boss, I say this: personable people can be taken seriously.
Tags: media training
Posted in Media Training Tips | 2 Comments »
This is an excerpt from my book, The Media Training Bible: 101 Things You Absolutely, Positively Need to Know Before Your Next Interview.
Although this section has dealt exclusively with crisis communications, it’s important to note that not all bad press results from a crisis. Sometimes, a reporter gets a key fact wrong, a columnist takes an unfavorable view of your political stance, or an arts critic disapproves of your museum’s new exhibit.
Lessons 91 and 92 will help you respond to negative media coverage that doesn’t result from a full-fledged crisis but that has the potential to negatively affect your brand. This lesson focuses on how to respond to bad press before the story runs.
You can’t always respond to stories before publication, since some run without reporters contacting you in advance. But reporters will often ask for your perspective before the story runs, and their questions may make it clear to you that they’ve drawn incorrect impressions. If you think you’re about to be the recipient of bad press, consider these five actions.
1. Detail the errors
Make a list of the reporter’s errors and explain why the story is wrong. Provide the reporter with the accurate information and cite your sources.
2. Ask to meet with the reporter
Little is more disarming than a spokesperson who asks to meet in person. It sends a message that you have nothing to hide and may make reporters reconsider their perspectives.
3. Take it up a notch
If you’re getting nowhere with the reporter, speak with his or her boss. That person bears greater responsibility for running accurate stories.
4. Get your lawyers involved
You may be able to get a story delayed, revised, or killed if you can demonstrate to the news organization that it is factually incorrect and could lead to a costly lawsuit.
5. Beat the press
In extreme cases, you might consider releasing your story before the reporter can. That may mean offering the story to a competing (and fairer) journalist or releasing it through your own social media channels. By beating the journalist to the story, you’ll be able to get your version of events out first and help control the narrative. But beware: If you pursue this strategy, the reporter may punish you in future coverage.
Tread carefully when considering lawsuits against news organizations, since legal cases often attract more headlines and keep damaging information in the headlines that much longer.
Can You Sue a News Organization for an Incorrect Story?
If you’re the target of an inaccurate news story, you may be able to sue the offending news organization. The information below comes from Erik M. Pelton & Associates, a law firm specializing in intellectual property and social media issues.
Libel and slander are legal terms for injuring another party by making harmful misstatements. Libel relates to statements made in print or online; slander applies to oral statements. Both are difficult to establish in the U.S., where the person suing has the burden of proof. Claims are easier to prove in many other countries, since the person accused of libel or slander has to prove that the disputed statement is true.
In order win a lawsuit in the U.S., the statement must have been negligently made and resulted in harm to the person defamed. Public figures have an even higher threshold to meet, and must show the person making the statement knew it to be false or had a reckless disregard for the truth.
To avoid being sued yourself, be sure that any negative statements you make about a specific individual or business are accurate—or are clearly identified as your opinion.
Click here for more information about The Media Training Bible: 101 Things You Absolutely, Positively Need to Know Before Your Next Interview.
Tags: media training tips, working with reporters
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